Well-Being Attendant

The Pennsylvania State University; State College (Centre County); On-site; USD 15,000 - 21,000; Part time

Job summary

The Pennsylvania State University is seeking a Well-being Attendant for Campus Recreation, located in the IM Building. The role focuses on maintaining a welcoming well-being room, assisting patrons, and supporting programing initiatives while upholding university policies.

Starting pay is $12.50 per hour, with part-time hours (minimum 10 hours weekly). The position requires reliability, customer service excellence, and the ability to work independently and as part of a team to support campus

Qualifications

• Strong problem-solving skills and proactive decision-making.
• Ability to interact positively with student staff and patrons.
• Ability to work independently and manage tasks with minimal supervision.
• Must complete Penn State LRN training and certifications.

Responsibilities

• Assist patrons and provide exceptional customer service in the well-being room.
• Schedule and assist patrons with reservations in Fusion software.
• Greet guests and verify identification using Fusion.
• Educate patrons on well-being initiatives and Penn State Flourish model.
• Maintain cleanliness and organization of the well-being room and lounge areas.
• Support staffing and operations as directed by the Well-being Manager.

Skills

Customer service

Problem solving

Independent thinking

Communication skills

Tools

Fusion software

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Job Title: Well-being Attendant

Location: Campus Recreation, IM Building

Direct Report: Coordinator for Fitness and Well-being, Personal Training

Starting Rate: $12.50/hour

Description: Campus Recreation is committed to fostering health and well-being within our community. Our well-being room provides a peaceful environment for relaxation and rejuvenation.

Within the department of Campus Recreation, the Well-being Attendant will help maintain the cleanliness and ambiance of the well‑being room, assist patrons, and support well‑being activities. This individual must be able to uphold Campus Recreation policies and procedures, support the operations of the well‑being room, and assist with Campus Recreation Well‑being programing and initiatives.

Responsibilities:

• Assist in providing exceptional customer services to patrons.
• Responsible for scheduling and assisting patrons with making reservations in Fusion software
• Greet and check for proper identification of all guests via Fusion facility management software.
• Educate patrons on well‑being initiatives and Penn State Flourish model.
• Keep the well‑being facility clean and organized, including lounge area, massage chairs, and mind‑body spaces.
• Encourage positive group development by engaging with participants and promoting a culture of respect and trust.
• Responsible for upholding the risk management plan for student staff, which is designed to prevent injuries as well as prepare students to respond appropriately to accidents, injuries and life‑threatening emergencies.
• Ensure well‑being room is safe, secure, and operational
• Responsible for opening and closing procedures of well‑being room.
• Routine and/or special cleaning of equipment within well‑being room.
• Ability to troubleshoot employee requests or problems with equipment and well‑being room.
• Assist Well‑being Manager with staffing concerns.
• Complete other responsibilities as assigned by Wellness Manager or Fitness & Well‑being Professional Staff.

Personal/Professional Development and Responsibilities

• Attend all certifications or training(s) regarding technology within the well‑being room.
• Attend certification training(s) for well‑being, including Mental Health First Aid. * Complete Well‑being Flourish Trainings.
• Be receptive to professional and personal development
• Balance time commitments.
• Give and receive feedback.
• Recognize limitations and work to improve in a timely manner.
• Function as a contributing member of the Campus Recreation team.

Expectations:

• Act as an extension of professional staff.
• Comprehensive knowledge and understanding of Campus Recreation and well‑being.
• Well‑being Attendant Attire:
• Always appear neat, clean, and dressed professionally for role.
• Blue jeans without holes, dress slacks, shorts, or capris.
• Tops must be professional uniform.
• No hats or cutoff shorts.
• Nametag above the waist and on the left side.

Requirements:

• Strong problem‑solving skills and ability to be proactive in decision‑making.
• Ability to positively interact with student staff and patrons.
• Ability to work independently.
• Complete all required Penn State LRN training(s).
• Work a minimum of 10 hours per week. Average of three hours/week for department focused work.
• Attendance/Availability - must keep accurate and up‑to‑date availability in When‑To‑Work.
• Accommodate a variable work schedule that may include early mornings, late evenings, and/or weekends.
• Successfully complete American Red Cross or equivalent Adult CPR/First Aid after hire.

Beneficial Skills and Qualities:

• Time Management: Ability to balance work with academic responsibilities.
• Adaptability: Flexibility to handle different tasks and adjust to changing schedules.
• Problem‑Solving: Quick thinking to address patron concerns and operational issues.
• Empathy: Understanding and addressing the needs of patrons with care.
• Teamwork: Collaborating effectively with other staff members.
• Initiative: Proactively identifying tasks that need to be done and act accordingly

The Pennsylvania State University is committed to and be accountable for advancing diversity, equity, inclusion, and sustainability in all its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814‑865‑1473.

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