Membership & Outreach Attendant-Campus Recreation (Work Study)

Penn State University; University Park (TX); On-site; USD 15,000 - 21,000; Part time

Job summary

Penn State University is seeking a Work-Study Membership and Outreach Attendant to greet patrons, handle membership and program registrations, and provide excellent customer service on the University Park campus.

This role supports Campus Recreation programs, conducts tours, and helps guests navigate facilities while adhering to department policies. The position is part-time and aligned with Federal Work Study opportunities for eligible students.

Qualifications

• Must successfully complete a criminal background check.
• Ability to positively interact with patrons and employees alike.
• Strong critical thinking skills.

Responsibilities

• Greet patrons in a friendly manner.
• Process membership and locker sales transactions and registrations.
• Troubleshoot sales and renewals issues.
• Answer inquiries and direct patrons to staff as needed.
• Handle phone calls and engage with patrons face-to-face.
• Provide facility tours to guests.
• Promote Campus Recreation memberships and programs to the community.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Communication

Problem solving

Job description

Job Description And Position Requirements

This position requires you to have received a work-study award. To verify if you have received a work-study award, please consult the Financial Aid Award Summary area in your LionPATH account. A Federal Work Study award does not guarantee a job is available.

Description

Work Study Membership and Outreach Attendants must be dynamic, problem-solving Penn State students with the ability to uphold Campus Recreation policies and procedures. They must have the ability to excel in customer service and engage with patrons. Attendants must have the knowledge and skills to answer telephone calls, work face-to-face with patrons, and provide facility tours to guests. This position is for the 26-27 academic year.

Responsibilities

• Greeting patrons with a friendly and welcoming demeanor.
• Conduct membership and locker sales transactions and process program registrations efficiently.
• Troubleshooting issues with membership and locker sales and renewals.
• Provide exceptional customer service by answering inquiries about Campus Recreation programs and services and directing patrons to appropriate staff when needed.
• Assist in answering telephones and engage with patrons face-to-face.
• Conduct facility tours for guests.
• Promote Penn State Campus Recreation memberships, programs, and services to the community.
• Complete other duties as assigned by supervisor.

Personal/Professional Development And Responsibilities

• Attend all staff meetings.
• Be receptive to personal and professional development.
• Balance time commitments.
• Give and receive performance feedback.
• Recognize limitations and work to improve.
• To function as a contributing member of the Campus Recreation team.

Requirements

• Must successfully complete a criminal background check.
• Ability to positively interact with patrons and employees alike.
• Strong critical thinking skills.

Working Conditions

• Average of 6-10 hours worked per week.
• Work will take place on the University Park Campus.
• Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks.

Campus Recreation is a department within Student Affairs that provides fitness, wellness, and recreational programs to the campus community through the operation and administration of the new expanded and renovated 200,000 sf Intramural Building, the McCoy Natatorium, the 700-acre Stone Valley Outdoor Recreation Area, a Tennis Center including six clay courts and four indoor courts, the White Building, Outdoor Adventures, Aquatics, Club Sports, Fitness and Wellness Programs, and Intramural Sports.

Students who received a Federal Work Study award have the opportunity to obtain a job and perform related duties either on campus, or remotely, if possible and at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements. A Federal Work Study award does not guarantee a job position is available.

The starting hourly rate for this job is $13.00.

Federal Work Study job performance is evaluated either annually or through ongoing mentorship. Students who received a Federal Work Study award have the opportunity to obtain a job and perform related duties either on campus, or remotely, if possible and at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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