Membership & Outreach Attendant-Campus Recreation (Work Study)

Penn State; Northern (KY); Hybrid; USD 15,000 - 21,000; Part time

Job summary

Penn State invites applications for a part-time Work Study Membership and Outreach Attendant with Campus Recreation. The role focuses on greeting patrons, processing membership and program registrations, and delivering excellent customer service on the University Park campus.

Responsibilities include answering calls, giving tours, and promoting campus recreation offerings, while supporting staff in daily operations. A federal work-study award is required for eligibility.

Qualifications

• Requires work-study award verified in LionPATH.
• Ability to provide friendly customer service and engage with patrons.
• Must pass criminal background check.

Responsibilities

• Greet patrons with a friendly demeanor and assist with inquiries.
• Process membership and locker sales transactions and program registrations.
• Answer phones and direct patrons to appropriate staff; provide facility tours as needed.
• Promote Campus Recreation memberships, programs, and services to visitors.

Job description

## Membership & Outreach Attendant-Campus Recreation (Work Study)Apply: Penn State University Park: Part time: Posted Today: REQ\\_0000083303# **APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.* ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.* ## If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants. **JOB DESCRIPTION AND POSITION REQUIREMENTS**This position requires you to have received a work-study award. To verify if you have received a work-study award, please consult the Financial Aid Award Summary area in your LionPATH account. A Federal Work Study award does not guarantee a job is available. **Description**: Work Study Membership and Outreach Attendants must be dynamic, problem-solving Penn State students with the ability to uphold Campus Recreation policies and procedures. They must have the ability to excel in customer service and engage with patrons. Attendants must have the knowledge and skills to answer telephone calls, work face-to-face with patrons, and provide facility tours to guests. This position is for the 26-27 academic year. **Responsibilities*** Greeting patrons with a friendly and welcoming demeanor.* Conduct membership and locker sales transactions and process program registrations efficiently.* Troubleshooting issues with membership and locker sales and renewals.* Provide exceptional customer service by answering inquiries about Campus Recreation programs and services and directing patrons to appropriate staff when needed.* Assist in answering telephones and engage with patrons face-to-face.* Conduct facility tours for guests.* Promote Penn State Campus Recreation memberships, programs, and services to the community.* Complete other duties as assigned by supervisor. **Personal/Professional Development and Responsibilities*** Attend all staff meetings.* Be receptive to personal and professional development.* Balance time commitments.* Give and receive performance feedback.* Recognize limitations and work to improve.* To function as a contributing member of the Campus Recreation team. **Requirements*** Must successfully complete a criminal background check.* Ability to positively interact with patrons and employees alike.* Strong critical thinking skills. **Working Conditions*** Average of 6-10 hours worked per week.* Work will take place on the University Park Campus.* Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks. Campus Recreation is a department within Student Affairs that provides fitness, wellness, and recreational programs to the campus community through the operation and administration of the new expanded and renovated 200,000 sf Intramural Building, the McCoy Natatorium, the 700-acre Stone Valley Outdoor Recreation Area, a Tennis Center including six clay courts and four indoor courts, the White Building, Outdoor Adventures, Aquatics, Club Sports, Fitness and Wellness Programs, and Intramural Sports. Students who received a Federal Work Study award have the opportunity to obtain a job and perform related duties either on campus, or remotely, if possible and at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements. A Federal Work Study award does not guarantee a job position is available. The starting hourly rate for this job is $13.00. Federal Work Study job performance is evaluated either annually or through ongoing mentorship. Students who received a Federal Work Study award have the opportunity to obtain a job and perform related duties either on campus, or remotely, if possible and at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements. **BACKGROUND CHECKS/CLEARANCES**Employment with the University will require successful completion of background check(s) in accordance with University policies.