Well-Being Attendant-Campus Recreation (Work Study)

The Pennsylvania State University; Pennsylvania; On-site; USD 15,000 - 21,000; Part time

Job summary

The Pennsylvania State University, University Park, is seeking a Work Study Well-being Attendant in Campus Recreation. The role helps maintain the well-being room, assists patrons, and supports wellness initiatives under supervision of the Wellness Manager.

Candidates should deliver friendly customer service, manage reservations in Fusion, and ensure a clean, safe space while balancing academic commitments and a minimum of 10 hours per week.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently and manage time.
• Willingness to attend certifications and training.
• Flexibility to handle variable schedule including early mornings, evenings, weekends.

Responsibilities

• Assist patrons and provide exceptional customer service.
• Schedule and assist patrons with reservations in Fusion software.
• Greet guests and verify identification using Fusion facility management software.
• Uphold policies and ensure the wellbeing room is safe, clean, and well-maintained.

Skills

Customer service

Problem solving

Independent work

Time management

Initiative

Empathy

Teamwork

Tools

Fusion software

Job description

Well-Being Attendant-Campus Recreation (Work Study)### Well-Being Attendant-Campus Recreation (Work Study)Apply: Penn State University Park: Part time: Posted Today: REQ\\_0000083656# **APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.* ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.* ## If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants. **JOB DESCRIPTION AND POSITION REQUIREMENTS**This position requires you to have received a work-study award. To verify if you have received a work-study award, please consult the Financial Aid Award Summary area in your LionPATH account. A Federal Work Study award does not guarantee a job is available. **Job Title**: Work Study Well-being Attendant**Location:** Campus Recreation, IM Building**Direct Report:** Coordinator for Fitness and Well-being, Personal Training**Description:** Campus Recreation is committed to fostering health and well-being within our community. Our well-being room provides a peaceful environment for relaxation and rejuvenation. Within the department of Campus Recreation, the Well-being Attendant will help maintain the cleanliness and ambiance of the well-being room, assist patrons, and support well-being activities. This individual must be able to uphold Campus Recreation policies and procedures, support the operations of the well-being room, and assist with Campus Recreation Well-being programing and initiatives. This position is for the 26-27 academic year. **Responsibilities:**• Assist in providing exceptional customer services to patrons.• Responsible for scheduling and assisting patrons with making reservations in Fusion software• Greet and check for proper identification of all guests via Fusion facility management software.• Educate patrons on well-being initiatives and Penn State Flourish model.• Keep the well-being facility clean and organized, including lounge area, massage chairs, and mind-body spaces.• Encourage positive group development by engaging with participants and promoting a culture of respect and trust.• Responsible for upholding the risk management plan for student staff, which is designed to prevent injuries as well as prepare students to respond appropriately to accidents, injuries and life-threatening emergencies.• Ensure well-being room is safe, secure, and operational• Responsible for opening and closing procedures of well-being room.• Routine and/or special cleaning of equipment within well-being room.• Ability to troubleshoot employee requests or problems with equipment and well-being room.• Assist Well-being Manager with staffing concerns.• Complete other responsibilities as assigned by Wellness Manager or Fitness & Well-being Professional Staff. **Personal/Professional Development and Responsibilities**• Attend all certifications or training(s) regarding technology within the well-being room.• Attend certification training(s) for well-being, including Mental Health First Aid. • Complete Well-being Flourish Trainings.• Be receptive to professional and personal development• Balance time commitments.• Give and receive feedback.• Recognize limitations and work to improve in a timely manner.• Function as a contributing member of the Campus Recreation team. **Expectations:**• Act as an extension of professional staff.• Comprehensive knowledge and understanding of Campus Recreation and well-being.• Well-being Attendant Attire:o Always appear neat, clean, and dressed professionally for role.o Blue jeans without holes, dress slacks, shorts, or capris.o Tops must be professional uniform.o No hats or cutoff shorts.o Nametag above the waist and on the left side. **Requirements:**• Strong problem-solving skills and ability to be proactive in decision-making.• Ability to positively interact with student staff and patrons.• Ability to work independently.• Complete all required Penn State LRN training(s).• Work a minimum of 10 hours per week. Average of three hours/week for department focused work.• Attendance/Availability – must keep accurate and up-to-date availability in When-To-Work.• Accommodate a variable work schedule that may include early mornings, late evenings, and/or weekends.• Successfully complete American Red Cross or equivalent Adult CPR/First Aid after hire. **Beneficial Skills and Qualities:**• **Time Management:** Ability to balance work with academic responsibilities.• **Adaptability:** Flexibility to handle different tasks and adjust to changing schedules.• **Problem-Solving:** Quick thinking to address patron concerns and operational issues.• **Empathy:** Understanding and addressing the needs of patrons with care.• **Teamwork:** Collaborating effectively with other staff members.• **Initiative:** Proactively identifying tasks that need to be done and act accordingly Students who received a Federal Work Study award have the opportunity to obtain a job and perform related duties either on campus, or remotely, if possible and at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements. A Federal Work Study award does not guarantee a job position is available. The starting hourly rate for this job is $13.00. Federal Work Study job performance is evaluated either annually or through ongoing mentorship. Students who received a Federal Work Study award have the opportunity to obtain a job and perform related duties either on campus, or remotely, if possible and at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements.