Welcoming Patient Access Concierge

driscoll; Edinburg (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Driscoll Health System is seeking a Welcome Center/Patient Access Service professional in Texas to greet patients and visitors, verify insurance, schedule appointments, and direct guests to the correct department. This role emphasizes warmth, accuracy, and courteous service in a hospital setting.

Key duties include assisting with patient scheduling and check-in, validating benefits via EPIC systems, and performing daily MyChart proxy audits while maintaining strict confidentiality and policy

Qualifications

• Experience in patient service roles is preferred.
• High level of discretion and confidentiality must be maintained.
• Ability to explain policies clearly and answer questions.

Responsibilities

• Greet patients and visitors warmly and guide them to the appropriate department.
• Verify insurance benefits and collect necessary information.
• Assist with patient scheduling, check-in, and MyChart account management.
• Maintain confidentiality and comply with hospital policies and dress code.

Skills

Customer service

Confidentiality

Communication

Dress code adherence

Greet patients

Education

High school diploma or GED

Tools

EPIC Systems

MyChart

Job description

Driscoll Health System is seeking a Welcome Center/Patient Access Service professional in Texas to greet patients and visitors, verify insurance, schedule appointments, and direct guests to the correct department. This role emphasizes warmth, accuracy, and courteous service in a hospital setting.

Key duties include assisting with patient scheduling and check-in, validating benefits via EPIC systems, and performing daily MyChart proxy audits while maintaining strict confidentiality and policy