Patient Access Greeter-Admissions & Registration

Driscoll Children's Hospital; Edinburg (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Driscoll Children's Hospital is seeking staff for the Welcome Center and Patient Access Service to warmly greet patients and families, verify insurance benefits, and process referrals and scheduling. You will assist guests in navigating hospital services, access MyChart accounts, and support daily patient access workflows with confidentiality and professionalism.

The role emphasizes patient-centered service, accuracy in documentation, and adherence to hospital policies while providing a

Qualifications

• High school diploma or GED or equivalent experience.
• 1–3 months related experience or training.
• Ability to maintain confidentiality and adhere to hospital policies.

Responsibilities

• Greet patients and visitors warmly and direct them to the correct departments.
• Verify insurance benefits and process related tasks.
• Process lobby screening and assist with MyChart audits.
• Answer department phones promptly with courtesy.
• Collect point-of-service payments and assist with appointment check-ins.

Skills

Customer service

Communication

Greet patients/visitors

Education

High school diploma or GED

Tools

EPIC Systems

MyChart

Job description

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below.

GENERAL PURPOSE OF JOB:

This position reports to the Patient Access Service Director, through the assigned immediate Patient Access Supervisor. This position is responsible for the support functions necessary to accomplishing the objective of the Welcome Center and Patient Access Service department. These include, but are not limited to functions under the categories of excellent customer service which include; warmly greeting patient family and friends at the Welcome Center; managing assigned account, patient access or referral WQ’s; patient scheduling & check-in, registration, verification of insurance benefits, documentation of actions taken to process patient access task; correctly direct guest to the department or area they wish to visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Adheres and complies with customer service standards and dress code as set forth by the hospital and the department.
• Experienced patient service personnel to greet patients and/or visitors that come into the hospital with a warm welcome, assisting patients and/or visitors to the departments within the hospital and keeping wheelchairs accessible to patients and/or visitors.
• Process Lobby Guard screening as assigned.
• Use the Hospital Patient Census directory via EPIC Systems to look up and provide patients room and bed information for patient visitors. Process screening questionnaires as directed by infection control
• Support and maintain patient access Workqueues as assigned.
• Process point of service collections and some appointment check-ins by department as assigned.
• Validate and verify insurance benefits via web sites as assigned
• Submit prior authorization request via systems as assigned
• Assign MyChart access and perform daily MyChart proxy account audits as assigned.
• Answering any questions and explain policies clearly.
• Answers the department telephone immediately or within three rings utilizing courtesy and patience.
• Listens to customer needs and takes appropriate action as indicated.
• Gather patient demographic and financial information in a kind and courteous manner as directed.
• Other miscellaneous duties as assigned.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Until all children are well.

Driscoll Children's Hospital and its specialty centers, urgent care centers, and after-hours facility serve a vast area covering 31 South Texas counties. The hospital is a 191-bed tertiary care center offering 32 medical and 13 surgical specialties. Combined with our non-profit, community-based Health Plan, Driscoll Health System is an exceptional workplace for anyone with a big heart and a drive for success. Smiles, hugs and a soothing touch are as much a part of Driscoll's approach to treating children as is its advanced medical treatments and technologies. The core values at Driscoll Heath System are: Compassion, Advocacy, Respect, Excellence, and Stewardship. These values are exemplified through every position - from treating the most critical patients hands-on, to maintaining a clean environment, to keeping the organization running from behind the scenes. We invite you to learn about Driscoll's rich history and explore the laidback lifestyle South Texas has to offer.