Patient Access & Welcome Center Specialist

15 Driscoll Children's Hospital-Rio Grande Valley; Edinburg (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Driscoll Children9s Hospital invites applications for a Welcome Center/Patient Access role in South Texas. The position emphasizes greeting patients and visitors warmly, assisting them to the correct departments, and supporting access tasks and MyChart audits with courtesy and confidentiality.

Responsibilities include verifying benefits, processing check-ins, and coordinating with EPIC systems while maintaining privacy and hospital standards in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience and/or training.

Responsibilities

• Greet patients and visitors with a warm welcome and assist them to the appropriate department.
• Process patient access tasks, scheduling, check-in, and MyChart proxy account audits as assigned.
• Verify insurance benefits and assist with verification of benefits.
• Process point of service collections and department check-ins as assigned.
• Answer department calls promptly and respond to questions with courtesy and clarity.
• Gather patient demographic and financial information in a kind, courteous manner.
• Maintain confidentiality and adhere to hospital policies and dress code.

Skills

Customer service

Communication

Welcoming guests

Education

High school diploma or GED

Job description

Driscoll Children9s Hospital invites applications for a Welcome Center/Patient Access role in South Texas. The position emphasizes greeting patients and visitors warmly, assisting them to the correct departments, and supporting access tasks and MyChart audits with courtesy and confidentiality.

Responsibilities include verifying benefits, processing check-ins, and coordinating with EPIC systems while maintaining privacy and hospital standards in a fast-paced healthcare environment.