Patient Access Concierge

Driscoll Children's Hospital; Edinburg (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Driscoll Children's Hospital is seeking staff for the Welcome Center and Patient Access Service to warmly greet patients and families, verify insurance benefits, and process referrals and scheduling. You will assist guests in navigating hospital services, access MyChart accounts, and support daily patient access workflows with confidentiality and professionalism.

The role emphasizes patient-centered service, accuracy in documentation, and adherence to hospital policies while providing a

Qualifications

• High school diploma or GED or equivalent experience.
• 1–3 months related experience or training.
• Ability to maintain confidentiality and adhere to hospital policies.

Responsibilities

• Greet patients and visitors warmly and direct them to the correct departments.
• Verify insurance benefits and process related tasks.
• Process lobby screening and assist with MyChart audits.
• Answer department phones promptly with courtesy.
• Collect point-of-service payments and assist with appointment check-ins.

Skills

Customer service

Communication

Greet patients/visitors

Education

High school diploma or GED

Tools

EPIC Systems

MyChart

Job description

Driscoll Children's Hospital is seeking staff for the Welcome Center and Patient Access Service to warmly greet patients and families, verify insurance benefits, and process referrals and scheduling. You will assist guests in navigating hospital services, access MyChart accounts, and support daily patient access workflows with confidentiality and professionalism.

The role emphasizes patient-centered service, accuracy in documentation, and adherence to hospital policies while providing a