Patient Access & Verification Specialist

DRISCOLL HEALTH PLAN; Corpus Christi (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Driscoll Health Plan is seeking a Patient Access Specialist to support the service department across multiple facilities, including Driscoll Children’s Hospital and CPSST locations. You will handle referral intake, insurance verification, pre-service contact, and Epic documentation while maintaining confidentiality and patient-focused service.

The role emphasizes attention to detail and effective communication to gather demographics, explain benefits, and arrange pre-visit instructions, working

Qualifications

• Customer service and courtesy are essential in dealings with patients and families.
• Attention to detail is required due to handling multiple specialties across locations.
• Strong communication skills to gather patient information and convey pre-visit instructions.

Responsibilities

• Answer department phones promptly with courtesy and patience.
• Gather patient demographics and financial information responsibly.
• Verify insurance benefits and document findings in a timely manner.
• Procure authorizations as indicated and document action taken in Epic.
• Assist with referral intake and pre-registration tasks across multiple facilities.

Skills

Customer service

Phone etiquette

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Epic

Job description

Driscoll Health Plan is seeking a Patient Access Specialist to support the service department across multiple facilities, including Driscoll Children’s Hospital and CPSST locations. You will handle referral intake, insurance verification, pre-service contact, and Epic documentation while maintaining confidentiality and patient-focused service.

The role emphasizes attention to detail and effective communication to gather demographics, explain benefits, and arrange pre-visit instructions, working