Welcoming Front Office Specialist - Patient Services

North Olympic Healthcare Network; Forks (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, and Dental coverage

4% 401k Contribution

$50 a month HRA contribution to beused

Paid Time Off (PTO) plus paid holidays

Job summary

North Olympic Healthcare Network seeks a Patient Services Representative at West End Health Center in Forks, WA. This full-time, on-site role handles front-desk operations, appointment scheduling, patient registration, and payment collection, delivering courteous service to a diverse patient population.

The PSR collaborates with nursing staff, verifies insurance in the EHR, and helps maintain an efficient, welcoming clinic environment.

Qualifications

• High School diploma or GED required.
• Previous customer service or medical service experience preferred.
• Proficient with basic computer use.
• Attention to detail and strong organizational skills.
• Ability to multi-task in a fast-paced environment.
• Uphold the mission, values, and principles of the organization.

Responsibilities

• Greet and check in patients and visitors.
• Schedule patient appointments.
• Collect copays and other payments.
• Register new patients and verify insurance in EHR.
• Answer phone calls and route inquiries.
• Coordinate with nursing staff on daily scheduling.
• Monitor patient wait times and inform delays.
• Liaise between patients and clinical staff for continuity of care.
• Adhere to NOHN policies and procedures.

Skills

Independent routine tasks

Basic computer skills

Attention to detail

Multi-tasking

Company values adherence

Team-based culture

Education

High School Diploma or GED

Job description

North Olympic Healthcare Network seeks a Patient Services Representative at West End Health Center in Forks, WA. This full-time, on-site role handles front-desk operations, appointment scheduling, patient registration, and payment collection, delivering courteous service to a diverse patient population.

The PSR collaborates with nursing staff, verifies insurance in the EHR, and helps maintain an efficient, welcoming clinic environment.