PSR in Forks

North Olympic Healthcare Network; Forks (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, and Dental coverage

4% 401k Contribution

$50 a month HRA contribution to beused

Paid Time Off (PTO) plus paid holidays

Job summary

North Olympic Healthcare Network seeks a Patient Services Representative at West End Health Center in Forks, WA. This full-time, on-site role handles front-desk operations, appointment scheduling, patient registration, and payment collection, delivering courteous service to a diverse patient population.

The PSR collaborates with nursing staff, verifies insurance in the EHR, and helps maintain an efficient, welcoming clinic environment.

Qualifications

• High School diploma or GED required.
• Previous customer service or medical service experience preferred.
• Proficient with basic computer use.
• Attention to detail and strong organizational skills.
• Ability to multi-task in a fast-paced environment.
• Uphold the mission, values, and principles of the organization.

Responsibilities

• Greet and check in patients and visitors.
• Schedule patient appointments.
• Collect copays and other payments.
• Register new patients and verify insurance in EHR.
• Answer phone calls and route inquiries.
• Coordinate with nursing staff on daily scheduling.
• Monitor patient wait times and inform delays.
• Liaise between patients and clinical staff for continuity of care.
• Adhere to NOHN policies and procedures.

Skills

Independent routine tasks

Basic computer skills

Attention to detail

Multi-tasking

Company values adherence

Team-based culture

Education

High School Diploma or GED

Job description

Job Details

Job Location: West End Health Center - Forks, WA, Position Type: Full Time, Salary Range: $20.00 - $21.50Hourly, Job Shift: Day, Job Title: Patient Services Representative (PSR)

Department

Patient Services

Reports To

Patient Services Supervisor

FLSA Status

Non-Exempt

Summary

Perform day-to-day functions of the clinics front office including, appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiry and problem resolution. Provide courteous and professional service to patients and assist other clinic staff as required. Create a welcoming environment for patients by exemplifying a patient-centered service demeanor.

PRIMARY ACCOUNTABILITIES

• Greets and checks in all patients and visitors.
• Schedules patient appointments
• Collects payment for services (i.e.) copays
• Make bank deposits/retrieve change as needed
• Answers phone calls
• Registers new patients
• Verifies patient data/insurance information in Electronic Health Record (EHR) and updates when needed
• Coordinates with nursing staff regarding daily scheduling concerns. Escalates to PSR Supervisor/Manager if needed.
• Monitors patient wait times and notifies patients of delays
• Utilizes customer services skills to de-escalate high-stress situations
• Acts as a liaison between patients and clinical staff to assure patient continuity of care
• Assists patients with questions and helps direct them to the proper clinic resource
• Adhere to all NOHN policies and procedures
• Other duties as assigned

Operational Excellence

• Uses professional skills to the best of their ability
• Provides a positive patient-centered experience for every patient
• Considers safety of patients and works to help provide a safe environment
• Maintains a current up-to-date knowledge of new policies and procedures
• Works to create an efficient, highly productive environment utilizing LEAN methodology

Relationship Management

• Works collaboratively with all staff, providers and leadership
• Engages others as part of a team-oriented philosophy

Qualifications: QUALIFICATIONS

Education:

High School Graduate or GED Equivalent. Minimum experience required. Previous experience in customer service / medical service, a plus.

Experience and Skills:

• Ability to perform routine assignments independently
• Possess basic computer skill and knowledge
• Demonstrate attention to detail and organizational skill
• Ability to multi-task
• Uphold the mission, values, and principles of the organization
• Create and maintain a positive, team-based culture

Language:

Possess a professional, cheerful attitude and create a positive first impression. Ability to communicate well with others through written and verbal interpersonal communication. Bi-lingual is a plus.

Physical Demands:

• Must be able to walk intermittently for 8 hours.
• Some standing, sitting, bending, use of stairs, occasional lifting up to 20 lbs.
• Use hands and fingers to continually manipulate a keyboard.
• Must be able to verbally communicate and hear.
• Viewing the computer for 8 hours.

Work Environment:

Fast-paced community health center setting, potential exposure to infectious diseases, interaction with diverse patient population.

Benefits:

• Medical, Vision, and Dental coverage
• 4% 401k Contribution
• $50 a month HRA contribution to be used towards qualifying medical expenses
• Paid Time Off (PTO) plus paid holidays.

Equal Opportunity Employer:

North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.