Welcoming Admissions Specialist - Santa Rosa

Santa Rosa Post Acute; Santa Rosa (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Santa Rosa Post Acute in Santa Rosa, CA, is seeking an Admissions Assistant for full-time, in-person work. The role supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient admissions processes and a welcoming transition for new residents and families.

The ideal candidate will have experience in healthcare admissions, knowledge of Medicare/Medicaid processes, strong communication skills, and proficiency with MS Office and EHR systems.

Qualifications

• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication

Interpersonal skills

Customer service

Organization

Attention to detail

MS Office

EHR systems

Confidentiality

Education

Experience in admissions/healthcare/long-term care

Knowledge of Medicare/Medicaid and insurance verification

Tools

Microsoft Office

Electronic Health Records (EHR) systems

Job description

Santa Rosa Post Acute in Santa Rosa, CA, is seeking an Admissions Assistant for full-time, in-person work. The role supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient admissions processes and a welcoming transition for new residents and families.

The ideal candidate will have experience in healthcare admissions, knowledge of Medicare/Medicaid processes, strong communication skills, and proficiency with MS Office and EHR systems.