Admissions & Patient Experience Specialist

Pacific Coast Post Acute; Salinas (CA); On-site; USD 68,770,000 - 71,635,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision Insurance

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth and Development Opportun

Supportive Team Environment

Job summary

Pacific Coast Post Acute is seeking a compassionate Admissions Assistant to join our team. You will coordinate admissions, manage documentation, and ensure an exceptional experience from inquiry through admission.

Primary responsibilities include serving as the main contact for residents and families, performing pre-admission steps, and collaborating with clinical staff to ensure a smooth transition for new residents. Strong communication and organization are essential.

Qualifications

• Experience in admissions or healthcare settings preferred.
• Knowledge of Medicare, Medicaid and insurance verification processes preferred.
• Excellent communication and customer service skills.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office and EHR systems.

Responsibilities

• Serve as primary contact for prospective residents, families, hospitals and referral sources.
• Coordinate and schedule admissions, including pre-admission assessments and documentation.
• Maintain accurate resident records in compliance with regulations.
• Assist with insurance verification and authorization requests.
• Provide facility tours and information about services and admission process.
• Collaborate with nursing, social services, therapy, and administrative teams to ensure smooth transitions.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals and referral partners to obtain complete resident information.
• Support marketing, outreach, and census development as needed.
• Deliver exceptional customer service while maintaining confidentiality (HIPAA).

Skills

Strong communication

Customer service

Organizational skills

Attention to detail

HIPAA compliance

Tools

Microsoft Office

EHR systems

Job description

Pacific Coast Post Acute is seeking a compassionate Admissions Assistant to join our team. You will coordinate admissions, manage documentation, and ensure an exceptional experience from inquiry through admission.

Primary responsibilities include serving as the main contact for residents and families, performing pre-admission steps, and collaborating with clinical staff to ensure a smooth transition for new residents. Strong communication and organization are essential.