Admissions Coordinator

PACS Group; Santa Rosa (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

PACS Group in Santa Rosa, CA is seeking an Admissions Assistant to support the admissions process and coordination of new resident transitions. This full-time, in-person role collaborates with the Admissions Coordinator and care teams to ensure a smooth, empathetic intake experience for residents and families.

The position requires knowledge of Medicare/Medicaid, insurance verification, and strong communication and organizational skills.

Qualifications

• Prior admissions experience in healthcare or long-term care preferred.
• Knowledge of Medicare, Medicaid and insurance verification processes.
• Excellent communication, interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Medicare knowledge

Medicaid knowledge

Insurance verification

Customer service

MS Office

EHR systems

Communication skills

Record-keeping

Education

Healthcare admissions experience

Tools

EHR systems

Microsoft Office

Job description

Location: Santa Rosa Post Acute, Santa Rosa, CA. 95405Full-time/In person$24-$27/HourGeneral PurposeThe Admissions Assistant plays a vital role in ensuring a smooth and welcoming transition for new residents and their families. This position supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient and empathetic admissions processes.Essential DutiesServe as the first point of contact for prospective residents, families, hospitals, and referral sources.Coordinate and schedule resident admissions, including pre-admission assessments and documentation.Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.Assist with insurance verifications, authorizations, and financial eligibility processes.Provide facility tours and information to prospective residents and their families.Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.Prepare and distribute admission packets and required documentation.Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.Support marketing and outreach efforts as needed.Supervisory RequirementsNo supervisory requirements.QualificationEducation and/or ExperiencePrior experience in admissions, healthcare, or long-term care setting strongly preferred.Knowledge of Medicare, Medicaid, and insurance verification processes.Excellent communication, interpersonal, and customer service skills. Strong organizational skills and attention to detail.Proficiency in Microsoft Office and electronic health record (EHR) systems.Ability to handle sensitive information with confidentiality and professionalism.Physical DemandsFrequent sitting, standing, and walkingOccasional lifting up to 25 lbsRegular use of computer and phoneAbility to focus in a busy environmentClear communication and attention to detail requiredWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually low to moderate.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.