Welcome Desk Specialist

University of Minnesota; Minneapolis (MN); On-site; USD 50,000 - 65,000; Full time

Job summary

University of Minnesota in Minneapolis seeks a full-time Organizational Support Coordinator to oversee the Coffman Memorial Union Welcome Desk and contribute to launching services for the new St. Paul Campus Center.

You will supervise 10–20 student staff, coordinate patron services, and build partnerships across campus to promote programs and events while ensuring inclusive, high-quality service. Evening and weekend on-call shifts may be required to support operations.

Responsibilities

• Assist Org. Support Manager with researching improvements and expansion opportunities for Welcome Desk services.
• Determine and monitor Welcome Desk initiatives in SUA facilities; coordinate with managers of front-facing services.
• Partner with SUA Building Services and other campus departments to offer programs, resources, and services.
• Coordinate with SUA Event Services to support Wellbeing Space initiatives.
• Coordinate assessment and evaluations for all resources and services.

Job description

Job ID: 376816

Location: Twin Cities

Job Family: Administration

Full/Part Time: Full-Time

Regular/Temporary: Regular

Job Code: 8201AO

Employee Class: Civil Service

About the Job

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

POSITION OVERVIEW: This position is responsible for proposing and overseeing resources and services at the Coffman Memorial Union Welcome Desk and will participate in the planning of Welcome Services in the new St. Paul Campus Center. A key part of this role will be continuing to launch services, as well as assessing function and processes. Additional responsibilities include supervising students who provide support to general patrons of the building, student group support, wayfinding for the building and campus, and promotion of special events and student involvement opportunities through partnerships. The Welcome Desk in the Coffman Memorial Union opened in June 2022 and the St. Paul location will open as a part of the new St. Paul Campus Center. The St. Paul services are currently provided by existing locations in the St. Paul Student Center, and part of this role will be working with those locations to ensure access to services. This position is expected to complete assessments and proposals independently for review by their supervisor. They will work with their supervisor regarding on-call shifts to support student staff, which may include evenings and weekends. This position reports to the Organizational Support Manager.

DUTIES AND RESPONSIBILITIES

Operations and Outreach (30%)

• Assist Org. Support Manager with researching and determining improvements and expansion opportunities for the Welcome Desk Services in Student Unions & Activities (SUA) facilities
• Determine and monitor Welcome Desk initiatives and some broader patron services in Student Unions & Activities facilities. This includes close coordination with managers and supervisors of other front facing services
• Partner with colleagues in Student Unions & Activities to offer and promote programs, resources, and services
• Partner with colleagues in other University departments to offer and promote programs, resources, and services
• Partner with SUA Building Services to implement unique collaboration opportunities with SUA building partners
• Facilitate and support the Wellbeing Space initiative in conjunction with the SUA Event Services office
• Coordinate assessment and evaluations for all resources and services

Supervision (30%)

• Supervise the operations of the Welcome Desk in Coffman Memorial Union, including student employees.
• Supervise and support 10-20 Welcome Desk student employees
• Follow departmental standards for student development
• Set and manage student employee responsibility and accountability expectations
• Guide and coach students to respond to patron and partner questions and needs
• Provide opportunities and assistance for students to develop leadership skills, organizational skills, communication practices, and experiences working on teams and with a diverse group of people
• Utilize inclusive practices to recruit, train, and retain student employees

Organizational Support Assistance (20%)

• Assist the Org