NWS - Opportunity Hub Navigation Desk Specialist

Paycom - ATS; Forest Grove, Northern (OR, KY); Hybrid; USD 22,000 - 26,000; Part time

Job summary

Pacific University is seeking a Navigation Desk Specialist for the Opportunity Hub in AuCoin Hall Lobby, Forest Grove. This part-time, in-person role supports students, staff, and visitors with wayfinding, basic inquiries, and appointment check-ins during the academic year.

You will welcome guests, respond to questions using cross-training, handle quick desk tasks, and coordinate with partner units while maintaining confidentiality.

Qualifications

• Currently enrolled Pacific University student in good academic standing.
• Friendly and dependable.
• Comfortable using Google Workspace tools (Sheets, Email, Google Chat).
• Preferred: experience in customer service, student leadership, front desk reception, or campus peer support.

Responsibilities

• Greet visitors and guide them to proper locations in AuCoin lobby.
• Answer basic academic and departmental inquiries using cross-training knowledge.
• Monitor appointment check-ins and notify staff via Google Chat.
• Maintain a tidy, welcoming reception area and log visitor traffic.
• Collaborate with partner units during shared shifts and escalate as needed.

Job description

NWS - Opportunity Hub Navigation Desk Specialist

Overview

Position Type

Part Time

Category

Student

Description

Department & Location: Opportunity Hub, AuCoin Hall Lobby, Forest Grove Campus

Job Details: Full Academic Year | $16.80/hour

Work Location: In-Person

Purpose of Position

The Navigation Desk Specialist serves as the welcoming face and primary point of contact at the central AuCoin lobby desk. This position supports students, staff, and visitors by providing wayfinding, answering foundational academic and resource inquiries, and assisting with appointment check-ins across participating units (Opportunity Hub, TRIO, SMC, and MCCE).

What You’ll Do:

• Visitor Greeting & Navigation: Welcome all students, faculty, staff, and guests entering the AuCoin lobby. Guide visitors through the building and campus to ensure efficient wayfinding.
• Resource & Inquiry Support: Respond to basic academic and departmental inquiries (such as class drop procedures, TRIO application steps, and general advising questions) using established cross-training knowledge.
• Appointment Check-in & Communication: Monitor arriving guest appointments and notify relevant professional staff promptly via Google Chat.
• Desk & Operations Upkeep: Maintain a tidy, welcoming reception area, manage quick administrative and computer tasks, and log drop-in visitor traffic accurately.
• Departmental Collaboration: Work collaboratively with student staff from partner units during shared shifts and follow established protocols for complex escalation or supervisor assistance.
• Information Security: Maintain strict confidentiality regarding student records and inquiries in accordance with campus privacy policies.
• Other Duties as Assigned: Assist with general office administrative projects and additional departmental tasks as needed to support the Opportunity Hub team.

What We’re Looking For

• Friendly, approachable personality—you genuinely like helping people!
• Dependable and on time for your scheduled welcome desk shifts.
• Comfortable using basic computer programs like Google Workspace (Sheets, Email, Google Chat).
• Easygoing, flexible, and ready to jump into general office projects when desk traffic is slow.
• Must be a currently enrolled Pacific University student in good academic standing.
• Preferred: Prior experience in customer service, student leadership, front desk reception, or campus peer support.

Competencies You’ll Practice

• Problem Solving on the Fly: Learn how to help students with all kinds of questions, handle quick front desk tasks, and point people in the right direction.
• Clear & Easy Communication: Practice talking with visitors in person, taking quick phone calls, and keeping the team in the loop using Google Chat.
• Customer Service Skills: Build real experience welcoming guests, making everyone feel included, and keeping the lobby friendly and organized.
• Connecting Campus: Work alongside student teams from the Opportunity Hub, TRIO, SMC, and MCCE to support the whole student community.

What We’re Looking For

• Friendly, approachable personality—you genuinely like helping people!
• Dependable and on time for your scheduled welcome desk shifts.
• Comfortable using basic computer programs like Google Workspace (Sheets, Email, Google Chat).
• Easygoing, flexible, and ready to jump into general office projects when desk traffic is slow.
• Must be a currently enrolled Pacific University student in good academic standing.
• Preferred: Prior experience in customer service, student leadership, front desk reception, or campus peer support.