Welcome Desk Receptionist

United Way for Southeastern Michigan; Detroit (MI); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

403(b) retirement plan

Disability Insurance

AD&D

Pet insurance

DoorDash discount

PTO 20 days

Holidays 12

Floating holiday

Job summary

United Way for Southeast Michigan is seeking a Welcome Desk Receptionist to oversee front desk operations and provide clerical support to a busy office. You will greet visitors, answer calls, and coordinate tasks to keep daily activities running smoothly.

This full-time, in-office role requires strong communication, organization, and multitasking skills to ensure an excellent experience for staff and guests. Union coverage and standard work hours apply.

Qualifications

• Proficiency with office equipment and Microsoft Office Suite.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to handle sensitive and confidential information with professionalism.

Responsibilities

• Manage front desk operations and provide clerical support.
• Handle incoming visitors and calls with professionalism.
• Coordinate office activities to ensure smooth daily operations.
• Provide excellent customer service to internal and external stakeholders.

Skills

Office equipment proficiency

Verbal and written communication

Multitasking

Attention to detail

Professional handling of confidential/

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

About the Organization

Every day, United Way for Southeast Michigan (UWSEM) works alongside community partners, donors, and nonprofits to create measurable, lasting change across Southeast Michigan. By investing in programs that support education, economic stability, and health, UWSEM helps ensure individuals and families have the resources they need not just to get by, but to thrive. Our work is grounded in collaboration, accountability, and a deep commitment to the communities we serve.

Compensation & Benefits

This full‑time position offers an hourly pay rate of $21.44/hr, along with a comprehensive benefits package that includes major medical, dental, and vision coverage, a 403(b) retirement plan, short‑and long‑term disability, AD&D coverage, ASPCA pet insurance, a DoorDash discount, 20 days of paid time off per year, 12 paid holidays, and one floating holiday.

• major medical coverage
• dental coverage
• vision coverage
• a 403(b) retirement plan
• short‑and long‑term disability
• AD&D coverage
• ASPCA pet insurance
• a DoorDash discount
• 20 days of paid time off per year
• 12 paid holidays
• one floating holiday

Role Overview

The Welcome Desk Receptionist is responsible for managing front desk operations, providing clerical support, and coordinating office activities to ensure smooth daily operations. This role involves handling incoming visitors, calls, and office‑related tasks, requiring exceptional communication, organizational, and multitasking skills. The Welcome Desk Receptionist plays a key role in maintaining a welcoming environment and ensuring the efficient flow of office activities. This position is an essential part of the office team, ensuring seamless operations and providing excellent customer service to both internal and external stakeholders.

Working Hours & Location

This is a full‑time union position that requires full‑time in‑office work. Standard working hours are Monday through Friday from 8:30 AM to 5:00 PM, with two 15‑minute breaks and a one‑hour lunch. To ensure smooth daily operations, the union administrative team provides coverage during breaks, lunch periods, and approved PTO.

Qualifications

• Proficiency with office equipment and Microsoft Office Suite.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Strong attention to detail and organizational skills.
• Ability to handle sensitive and confidential information with professionalism.
• High school diploma or equivalent.
• Prior experience in an administrative or receptionist role preferred.

Please review the job description for full details

Position will close 10/9/2026