Front Desk Associate

Book Cadillac; Detroit (MI); On-site; USD 30,000 - 32,000; Full time

Job summary

The Westin in Detroit is seeking a personable Front Desk Associate to join our Front Office team. You will be the welcoming face for guests, handling check-in/out, calls, and inquiries with professionalism.

Ideal candidates bring strong communication, organizational skills, and a commitment to outstanding service. This in-person role offers an hourly wage in a fast-paced hotel environment downtown.

Qualifications

• High school diploma or equivalent.
• Prior customer service/front desk or receptionist experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to work independently and in a team.

Responsibilities

• Greet guests, visitors and employees promptly and professionally.
• Manage calls, route inquiries and take accurate messages.
• Coordinate check-in/check-out and maintain records.
• Keep front desk and lobby clean, organized and welcoming.
• Schedule appointments and manage calendars for meetings and visits.
• Process mail, packages and deliveries and respond to inquiries.
• Escalate issues as needed and collaborate with other departments.

Skills

Customer service

Front desk

Communication

Organizational skills

Multitasking

Professional appearance

Teamwork

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Multi-line phone systems

Visitor management software

Data entry accuracy

Job description

Front Desk Associate

Are you a personable, organized professional who thrives on creating great first impressions? The company is seeking a dedicated Front Desk Associate to join our Front Office team at The Westin. As the Front Desk Associate, you will serve as the welcoming face of our organization, ensuring every guest and visitor receives outstanding service from the moment they arrive.

Job Summary

The Front Desk Associate is responsible for managing front office operations, greeting visitors, and providing exceptional customer service in a fast-paced environment. This role requires strong communication skills, attention to detail, and the ability to multitask while maintaining a professional and friendly demeanor at all times.

Key Responsibilities

• Greet all guests, visitors, and employees promptly and professionally upon arrival
• Manage incoming calls, route inquiries, and take accurate messages as needed
• Coordinate check-in and check-out processes, ensuring accurate record-keeping
• Maintain a clean, organized, and welcoming front desk and lobby area
• Schedule appointments and manage calendars for meetings and visits
• Process incoming and outgoing mail, packages, and deliveries
• Respond to guest and customer inquiries, resolving issues or escalating as appropriate
• Collaborate with other departments to ensure smooth daily operations and communication

Required Qualifications

• High school diploma or equivalent
• Prior experience in a customer service, front desk, or receptionist role preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Ability to work independently and as part of a team
• Reliable attendance and punctuality

Preferred Qualifications

• Experience working in an office, hospitality, or corporate front desk environment
• Familiarity with visitor management or scheduling software
• Bilingual communication skills a plus

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Comfortable operating multi-line phone systems
• Basic knowledge of office equipment (printers, copiers, scanners)
• Experience with front desk or visitor management software is a plus
• Strong typing and data entry accuracy

Application Information

This is an in-person position based in Downtown Detroit; remote work is not available for this role. The hourly pay range for this position is $22.23 - $22.73, based on experience and qualifications. Interested candidates should submit their application, including a resume, for consideration. The company is an equal opportunity employer committed to creating an inclusive environment for all employees.