Receptionist

Jetro Restaurant Depot; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer 


Paid Time Off (PTO)

Six Paid Company Holidays

Tuition Reimbursement Program

Additional Voluntary Supplemental Bene

Competitive Benefits Package

Eligibility-based benefits terms

Job summary

Jetro Restaurant Depot in Madison, WI is seeking a Receptionist to manage front-desk operations, greet customers, handle calls, and support store communications.

You will maintain documentation, coordinate with departments, and ensure a professional, organized reception area during store hours. Prior experience in reception or customer service is preferred; proficiency with Microsoft Office is a plus.

Qualifications

• Experience in reception, admin, or customer service is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Solid organizational abilities and attention to detail.

Responsibilities

• Manage reception desk operations to ensure coverage during business hours.
• Greet and assist customers, vendors, and visitors professionally.
• Answer and direct incoming calls to appropriate departments or personnel.
• Maintain accurate documentation and records per company standards.
• Ensure compliance with documentation and posting requirements.
• Monitor and organize communications, including messages and inquiries.
• Assist with coordinating internal communication between departments.
• Maintain cleanliness and presentation of the reception area.
• Identify and escalate operational issues or documentation concerns.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Job Summary

The Receptionist is responsible for managing front-desk operations, ensuring accurate handling of customer interactions, administrative tasks, and communication processes. This role supports overall store operations by maintaining organization, ensuring proper documentation, and providing a professional and efficient point of contact for customers and internal teams.

JOB DETAILS

The Receptionist is responsible for managing front-desk operations, ensuring accurate handling of customer interactions, administrative tasks, and communication processes. This role supports overall store operations by maintaining organization, ensuring proper documentation, and providing a professional and efficient point of contact for customers and internal teams.

Key Responsibilities

• Manage reception desk operations to ensure consistent coverage during business hours
• Greet and assist customers, vendors, and visitors in a professional and efficient manner
• Answer and direct incoming calls to appropriate departments or personnel
• Maintain accurate documentation and records in accordance with company standards
• Ensure compliance with required documentation and posting requirements
• Monitor and organize incoming and outgoing communications, including messages and inquiries
• Assist with coordinating internal communication between departments
• Maintain cleanliness, organization, and overall presentation of the reception area
• Identify and escape operational issues, documentation concerns, or compliance gaps

Qualifications

• Previous experience in reception, administrative, or customer service roles
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong attention to detail and organizational abilities
• Basic proficiency in Microsoft Office (Excel, Outlook, etc.)

Preferred Qualifications

• Experience in a retail or warehouse environment
• Familiarity with administrative processes and documentation requirements
• Experience handling high-volume customer or call interactions

Work Environment / Expectations

Primarily office or front-desk environment within a retail or warehouse setting. Requires sitting, standing, and interacting with customers and staff throughout the shift. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms

Job Ref #: 5c9103b7-d5fd-4f16-8885-78ab3cfb7080
Date Posted: 2024-12-16