Welcome Center Specialist II - US Remote

Los Angeles Staffing; Los Angeles (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

Los Angeles Staffing is looking for a customer service representative in Los Angeles, CA. The role involves welcoming customers, conducting needs assessments, and selling various services, including real estate referrals.

Ideal candidates will have strong communication skills, the ability to multi-task, and experience in sales or real estate. The company promotes a supportive work environment and values teamwork.

Qualifications

• 1-2 years of business experience.
• Previous sales or real estate experience a plus.

Responsibilities

• Welcomes customer and verifies personal information.
• Conduct preliminary real estate needs assessment.
• Sell Cartus products and services including referrals.
• Manage cases ensuring customer satisfaction with agents.
• Serve as a resource for client issues.

Skills

Excellent verbal and written communication skills

Strong computer proficiency

Multi-tasking

Interpersonal / influencing skills

Attention to detail

Strong planning and organizing skills

Education

College degree preferred

Job description

Major Duties and Responsibilities

• Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process.
• Conduct preliminary real estate needs assessment.
• Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect.
• Obtain consent to refer customer to Anywhere Real Estate affiliated companies.
• Ensure product referral placement is in compliance with client policy.
• Manage a dynamic caseload of placed referrals ensuring customer satisfaction with assigned real estate agent.
• Serve as a resource for the Cartus consultant and customer for agent / brokerage issues.

Critical Dimensions

• Excellent verbal and written communication skills a must.
• Strong computer proficiency a must.
• Ability to navigate multiple systems with ease a must.
• Multi‑tasking a must.
• Instant rapport building skills required.
• Interpersonal / influencing skills.
• Ability to overcome objections.
• Ability to prioritize workload.
• Attention to detail.
• Strong data integrity.
• Strong planning and organizing skills.
• Must be internally motivated and a self-starter.
• Teamwork.

Qualifications / Selection Criteria

• College degree preferred.
• 1‑2 years of business experience.
• Previous sales or real estate experience a plus.

EOE including disability / veteran.