Consultant II International Relocation - US Based Remote

Realogy; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Realogy in Kentucky seeks an International Assignment Consultant II to guide assignees through relocation, coordinating shipments, destination services, and expense management while upholding Cartus and client standards.

You will serve as the primary contact for clients, advise on program benefits, ensure data accuracy, and maintain strong communication, planning, and problem-solving to deliver exceptional service.

Qualifications

• Bachelor’s degree or equivalent relocation work experience required.
• Minimum of 2 years of related business experience in customer service in relocation field.
• Relocation experience with client contact required.
• Superior verbal and written communication skills.
• Excellent organizational and planning skills.
• Critical thinking and problem-solving abilities.
• Proficient in Microsoft 365.

Responsibilities

• Coordinate all phases of international assignments for the client, delivering exceptional service to assignees and families.
• Demonstrate knowledge of Cartus services and deliver them per standards.
• Counsel assignees on using program benefits effectively.
• Identify process improvements to drive revenue growth.
• Maintain data in Cartus systems to meet audit requirements.
• Coordinate with clients and internal teams to ensure deadlines are met.
• Provide proactive customer service and issue resolution.
• Support documentation and reporting requirements.
• Communicate clearly with stakeholders in a timely manner.
• Collaborate with internal teams to optimize relocation experiences.
• Maintain professional and compliant interactions with all parties.
• Utilize Microsoft 365 tools to organize schedules and communications.

Skills

Verbal communication

Written communication

Organization

Planning

Problem solving

Customer service

Education

Bachelor’s degree

Relocation work experience

Tools

Microsoft 365

Job description

The International Assignment Consultant II serves as the navigator of the relocation process for international and domestic assignees. This role involves administering relocation policies and programs, providing guidance on resource utilization (e.g., language and cross-cultural), and coordinating the shipment of household goods, destination services, expense management, and ensuring customer and client needs are met efficiently through exceptional customer service, while adhering to Cartus and client standards.

Roles and Responsibilities

• Serve as the single point of coordination for all phases of international assignment activities on behalf of the client, as outlined in the contractual agreement. Provide exceptional customer service to assignees and their families.
• Demonstrate comprehensive knowledge of Cartus products and services in all interactions, delivering these services to clients according to Cartus and client standards.
• Counsel assignees on the best utilization of international assignment program benefits.
• Identify areas for improvement in services, processes, and policies, and promote opportunities to generate increased revenue.
• Manage and maintain data within Cartus systems to comply with audit requirements.
• Bachelor’s degree or equivalent relocation work experience required.
• Minimum of 2 years of related business experience in customer service in the relocation field.
• Relocation experience with client contact required.
• Superior verbal and written communication skills.
• Excellent organizational and planning skills.
• Critical thinking and problem-solving abilities.
• Proficient in Microsoft 365.

If you have this experience, this role is for you

Employment Type

Full-time, 37.5-hour week, Monday-Friday, 8:30 AM - 5:00 PM, with a 1-hour lunch break.