Cartus Consultant II International Relocation - US Based Remote

Realogy; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Realogy seeks an International Assignment Consultant II with a focus on remote, end-to-end relocation coordination. You will act as the single point of contact for all phases of international moves, leveraging Cartus products and services and maintaining data accuracy across systems.

Responsibilities include managing CAD reports, nurturing internal and external relationships, and identifying opportunities to improve services and processes in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Experience with international relocation is required.
• Experience living or working abroad is preferred.
• 2-3 years of customer service experience required.
• Proficient computer skills including Microsoft Outlook, Excel, etc.
• Exemplary written and verbal communication skills.

Responsibilities

• Maintain an assigned caseload and serve as single point of coordination for all phases of international relocation activities.
• Demonstrate knowledge of Cartus products and services in interactions; deliver Cartus products and services per standards, programs and policies.
• Manage CAD report to ensure service status maintenance and move milestones.
• Maintain and enhance relationships with internal Cartus departments and external suppliers.
• Manage and maintain data within Cartus systems to meet audit requirements.
• Identify areas for improvement in services, processes and policies.
• Recognize opportunities to generate increased revenue.
• Participate in special projects as needed.

Skills

Customer service

Written communication

Verbal communication

Multitasking

Problem solving

Relationship management

Proactive

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Outlook

Excel

Job description

International Assignment Consultant II - remote

MAJOR DUTIES AND RESPONSIBLITIES:

• Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement;
• Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies
• Manage CAD report to ensure Service Status Maintenance compliance and move milestones
• Maintain and enhance relationships with internal Cartus departments and external suppliers.
• Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements;
• Identify areas of improvement; relating to services, processes and policies;
• Recognize, identify and promote opportunities to generate increased revenue
• Participate in special projects as needed

EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent work experience required.
• Previous experience with international relocation required
• Experience living or working abroad preferred
• 2-3 years customer service experience required
• Demonstrates ability to be proactive and excel in a fast paced environment
• Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.)
• Exemplary written and verbal communication skills

KEY COMPETENCIES:

• Customer advocacy and superior customer service skills
• Clear and concise written and verbal communication skills
• Strategic thinker - strong judgment and decision making skills
• Interpersonal / Influencing skills
• Detail oriented; ability to multitask
• Strong relationship management skills;
• Organizational and planning skills;
• Proficient in being proactive;
• Excellent problem analysis and problem solving ability
• Ability to understand and adapt to customer, client and business needs;
• Interest in growth opportunities;
• Independent thinker, who also works well in a team
• Cultural awareness
• Innovative and resourceful
• Ability to be flexible
• Manage stress and pressure