Inside SalesRelocation Specialist

Pink Zebra Moving of Wilmington, NC; Wilmington (NC); On-site; USD 40,000 - 65,000; Full time

Job summary

Pink Zebra Moving of Wilmington, NC is seeking a highly motivated Inside Sales/Relocation Specialist to join our team in Wilmington. This role offers an hourly rate plus commission and involves preparing estimates, referral marketing, and guiding clients through planning and executing moves.

You will answer inbound calls, consult on relocation requirements, and coordinate all aspects of the process to ensure a smooth relocation.

Qualifications

• Proven experience as a Relocation Specialist or similar role.
• Strong knowledge of relocation processes, including estimating, logistics, and NC Tariff rules and regulations.
• Excellent referral marketing and networking skills.
• Outstanding communication and interpersonal abilities.
• Punctuality.
• Detail-oriented with strong organizational and planning skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in relevant software and technology.

Responsibilities

• Estimate Preparation: Conduct thorough assessments of clients' relocation needs using the NC Tariff for cost estimates.
• Review and explain estimates to clients, addressing questions.
• Referral Marketing: Develop and implement strategies; build relationships with real estate agents, corporate HR, storage facilities, assisted living homes, and property management.
• Track and analyze referral marketing campaigns.
• Client Consultation: Answer inbound calls; understand relocation requirements; advise on packing, transportation, and storage options; assist in selecting services.
• Follow up with potential and existing customers to secure bookings.
• Coordination and Planning: Schedule, coordinate logistics, and communicate with customers.
• Ensure timely and efficient relocation execution; handle issues that arise.
• Documentation and Compliance: Prepare documentation and ensure NC tariff regulations and company policies compliance.
• Customer Service: Provide exceptional service and address concerns; follow up post-relocation for satisfaction.

Skills

Relocation marketing

Networking

Communication

Interpersonal skills

Punctuality

Detail-oriented

Organization

Multitasking

Software & technology

Job description

Job Description

We are seeking a highly motivated and experienced Inside sales/Relocation Specialist to join our team in Wilmington, NC. This position comes with the chance to earn commission in addition to your hourly rate. The ideal candidate will have a strong background in making estimates, referral marketing, and providing exceptional customer service. As a Relocation Specialist, you will be responsible for referral marketing, creating estimates, assisting clients in planning and executing their moves, and ensuring a smooth and efficient relocation process.

Key Responsibilities

• Estimate Preparation:
  
  
  
  • Conduct thorough assessments of clients' relocation needs
  
  
  • Use the NC Tariff to provide accurate and detailed cost estimates for moving services based
  
  
  • Review and explain estimates to clients, addressing any questions or concerns.
  
  
  
  


• Referral Marketing:
  
  
  
  • Develop and implement referral marketing strategies to attract new clients.
  
  
  • Build and maintain relationships with real estate agents, corporate HR departments, storage facilities, assisting living homes, and property management
  
  
  • Track and analyze the effectiveness of referral marketing campaigns.
  
  
  
  


• Client Consultation:
  
  
  
  • Answer all inbound calls
  
  
  • Consult with clients to understand their specific relocation requirements and preferences.
  
  
  • Provide expert advice on packing, transportation, and storage options.
  
  
  • Assist clients in selecting appropriate services and packages.
  
  
  • Follow up with potential and existing customers to secure bookings
  
  
  
  


• Coordination and Planning:
  
  
  
  • Coordinate all aspects of the relocation process, including scheduling, logistics, and communication with the customer.
  
  
  • Ensure timely and efficient execution of all relocation activities.
  
  
  • Handle any issues or complications that arise during the relocation process.
  
  
  
  


• Documentation and Compliance:
  
  
  
  • Prepare and manage all necessary documentation for relocations.
  
  
  • Ensure compliance with company policies, North Carolina tariff regulations, and legal requirements.
  
  
  
  


• Customer Service:
  
  
  
  • Provide exceptional customer service throughout the entire relocation process.
  
  
  • Address client concerns and complaints promptly and effectively.
  
  
  • Follow up with clients post-relocation to ensure satisfaction and obtain feedback.
  
  
  
  

Qualifications

• Proven experience as a Relocation Specialist or in a similar role.


• Strong knowledge of relocation processes, including estimating, logistics, and NC Tariff rules and regulations


• Excellent referral marketing and networking skills.


• Outstanding communication and interpersonal abilities.


• Punctuality


• Detail-oriented with strong organizational and planning skills.


• Ability to handle multiple tasks and work under pressure.


• Proficiency in relevant software and technology.

Preferred Skills

• Experience in the moving or logistics industry.


• Knowledge of real estate and housing markets.


• Bilingual abilities are a plus.