Consultant II International Relocation - US Based Remote

Compass International Holdings; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Compass International Holdings is seeking an International Assignment Consultant II to guide international and domestic assignees through relocation processes, ensuring policy adherence and excellent service. You will coordinate shipments, destination services, expense management, and client needs in line with Cartus standards.

The role emphasizes strong customer service, detailed policy guidance, and data management, with a focus on effective communication and problem-solving in relocation

Qualifications

• Bachelor’s degree or equivalent relocation work experience.
• Minimum of 2 years of related business experience in customer service in the relocation field.
• Relocation experience with client contact required.
• Superior verbal and written communication skills.
• Excellent organizational and planning skills.
• Critical thinking and problem-solving abilities.
• Proficient in Microsoft 365.

Responsibilities

• Serve as the single point of coordination for all phases of international assignment activities on behalf of the client, as outlined in the contractual agreement.
• Provide exceptional customer service to assignees and their families.
• Demonstrate comprehensive knowledge of Cartus products and services in all interactions.
• Counsel assignees on the best utilization of international assignment program benefits.
• Identify areas for improvement in services, processes, and policies, and promote opportunities to generate increased revenue.
• Manage and maintain data within Cartus systems to comply with audit requirements.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Problem-solving

Critical thinking

Relocation industry knowledge

Education

Bachelor’s degree or equivalent relocation work experience

Tools

Microsoft 365

Job description

The International Assignment Consultant II serves as the navigator of the relocation process for international and domestic assignees. This role involves administering relocation policies and programs, providing guidance on resource utilization (e.g., language and cross-cultural), and coordinating the shipment of household goods, destination services, expense management, and ensuring customer and client needs are met efficiently through exceptional customer service, while adhering to Cartus and client standards.

Roles and Responsibilities:

• Serve as the single point of coordination for all phases of international assignment activities on behalf of the client, as outlined in the contractual agreement. Provide exceptional customer service to assignees and their families.
• Demonstrate comprehensive knowledge of Cartus products and services in all interactions, delivering these services to clients according to Cartus and client standards.
• Counsel assignees on the best utilization of international assignment program benefits.
• Identify areas for improvement in services, processes, and policies, and promote opportunities to generate increased revenue.
• Manage and maintain data within Cartus systems to comply with audit requirements.
• Bachelor’s degree or equivalent relocation work experience required.
• Minimum of 2 years of related business experience in customer service in the relocation field.
• Relocation experience with client contact required.
• Superior verbal and written communication skills.
• Excellent organizational and planning skills.
• Critical thinking and problem-solving abilities.
• Proficient in Microsoft 365.

If you have this experience, this role is for you:

Employment Type
Full-time, 37.5-hour week, Monday-Friday, 8:30 AM - 5:00 PM, with a 1-hour lunch break.