Welcome Center Representative

Vacatia, Inc.; Williamsburg, Northern (VA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401K with Match

Life Insurance

AD&D Insurance

Paid Time Off

Wellness Program

Employee Assistance Program

Tuition Reimbursement

Job summary

Vacatia, Inc. is seeking a Welcome Center Representative to be the first point of contact for resort guests, promoting vacation ownership opportunities and scheduling tours.

You will help with guest engagement, provide resort information, and ensure accurate booking and reporting of tour activity. The role requires a high school diploma or equivalent, customer service experience, and strong communication skills.

Qualifications

• High school diploma or equivalent, or relevant work experience.
• Previous customer service experience required.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Willingness to travel locally between locations.

Responsibilities

• Greet guests at the sales check-in desk and serve as the first contact.
• Verify guest information and payment details for accuracy.
• Coordinate with Sales Representatives and Leadership to ensure a seamless guest experience.
• Review daily/weekly data and reports for distribution (tour manifests, daily results, gifts, deposits).
• Input tour bookings and maintain tour logs and guest data.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership

Recognized as a leader in the vacation ownership industry, Vacation Village Resorts by Vacatia has sent family and friends on memorable vacations since 1981. Our Company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S.

At Vacation Village Resorts by Vacatia, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners.

The Welcome Center Representative serves as the first point of contact for resort guests, promoting vacation ownership opportunities by scheduling qualified tours. This role supports guest engagement, provides resort information, and ensures accurate booking and reporting of tour activity.

Why You’ll Love Working at Vacatia

• Build the Future: Lead from the front by taking high-impact morning tours and setting the pace for modern vacation ownership sales.
• Impact That Matters: Directly contribute to the team's collective success by resolving customer concerns and securing affordable purchase options.
• Innovation at Scale: Leverage financial expertise and market data to navigate a performance-driven, high-energy resort environment.
• Culture of Growth: Engage in a supportive, people-focused atmosphere that prioritizes coaching, motivation, and continuous professional development.

Your Impact

• Greet guests warmly and serve as the first point of contact at sales check-in desk
• Ensure accuracy of Guest information by verifying appropriate identification and payment information
• Coordinate with Sale Representatives, Leadership and other departments to ensure a seamless guest experience.
• Reviews daily, weekly data and reports for distribution including; the tour manifests, daily results, gifts and deposits.
• Input tour bookings and manage guest data, including qualified and non-qualified entries
• Maintain accurate daily records, including tour logs, sales lists, and financial reconciliation (bank sheets)
• Communicate daily performance updates and reporting to management
• Adhere to all company policies and maintain a professional appearance at all times
• Participate in required training, including security awareness and system use
• Ensure accuracy in financial and operational reporting activities

What You Bring

• High school diploma or equivalent, or relevant work experience
• Previous customer service experience required
• Strong interpersonal, communication, and problem-solving skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (Microsoft Word, Excel, and general applications)
• Ability to work weekends, holidays, and extended hours as needed
• Willingness to travel locally between assigned work locations
• Previous experience in the timeshare or vacation ownership industry preferred
• Bilingual (English/Spanish or English/Portuguese) preferred
• Ability to build rapport and communicate effectively with guests, team members, and
• management
• Strong analytical thinking and ability to resolve issues efficiently
• Comfort with basic calculations related to reporting and financial reconciliation
• Health Insurance
• Vision Insurance
• 401K with Match
• Life insurance and Accidental Death and Dismemberment (AD&D) insurance
• Paid Time Off
• Wellness Program (subject to provider availability)
• Employee Assistance Program
• Tuition Reimbursement Assistance
• Employee Discounts (Tickets at Work, Perks at Work)

Join Us