Welcome Center Representative

Vacatia

Williamsburg (VA)

On-site

USD 22,041 - 33,062

Full time

14 days+

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Benefits offered by this job

Health Insurance

Vision Insurance

401K with Match

Life insurance and AD&D

Paid Time Off

Wellness Program

Employee Assistance Program

Tuition Reimbursement Assistance

Employee Discounts (Tickets at Work, P

Perks at Work

Job summary

Vacatia is hiring a Welcome Center Representative to be the first contact for resort guests and to promote vacation ownership opportunities. You will schedule qualified tours, provide resort information, and ensure accurate booking and reporting of tour activity.

You will greet guests, verify information, coordinate with Sales and leadership, and help maintain daily records and reporting while adhering to policies and presenting a professional appearance.

Qualifications

High school diploma or equivalent required.
Previous customer service experience preferred.
Strong interpersonal and communication skills essential.
Ability to multitask in a fast-paced environment.
Basic computer proficiency with common software tools.

Responsibilities

Greet guests and serve as first point of contact at sales check-in desk.
Verify guest information and payment details for accuracy.
Coordinate with Sales Representatives and other departments for a seamless guest experience.
Review daily/weekly data and tour manifests for accuracy and reporting.
Input tour bookings and manage guest data, including qualified/non-qualified entries.
Maintain accurate daily records and assist with financial reconciliation.
Provide daily performance updates to management and adhere to company policies.

Skills

Customer service

Interpersonal skills

Communication

Problem-solving

Multitasking

Basic computer skills

Weekend availability

Bilingual

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

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Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership

Recognized as a leader in the vacation ownership industry, Vacation Village Resorts by Vacatia has sent family and friends on memorable vacations since 1981. Our Company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S.

At Vacation Village Resorts by Vacatia, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners.

The Welcome Center Representative serves as the first point of contact for resort guests, promoting vacation ownership opportunities by scheduling qualified tours. This role supports guest engagement, provides resort information, and ensures accurate booking and reporting of tour activity.

Why You’ll Love Working at Vacatia

Build the Future: Lead from the front by taking high-impact morning tours and setting the pace for modern vacation ownership sales.
Impact That Matters: Directly contribute to the team's collective success by resolving customer concerns and securing affordable purchase options.
Innovation at Scale: Leverage financial expertise and market data to navigate a performance-driven, high-energy resort environment.
Culture of Growth: Engage in a supportive, people-focused atmosphere that prioritizes coaching, motivation, and continuous professional development.

Your Impact

Greet guests warmly and serve as the first point of contact at sales check-in desk
Ensure accuracy of Guest information by verifying appropriate identification and payment information
Coordinate with Sale Representatives, Leadership and other departments to ensure a seamless guest experience.
Reviews daily, weekly data and reports for distribution including; the tour manifests, daily results, gifts and deposits.
Input tour bookings and manage guest data, including qualified and non-qualified entries
Maintain accurate daily records, including tour logs, sales lists, and financial reconciliation (bank sheets)
Communicate daily performance updates and reporting to management
Adhere to all company policies and maintain a professional appearance at all times
Participate in required training, including security awareness and system use
Ensure accuracy in financial and operational reporting activities

What You Bring

High school diploma or equivalent, or relevant work experience
Previous customer service experience required
Strong interpersonal, communication, and problem-solving skills
Ability to multitask in a fast-paced environment
Basic computer proficiency (Microsoft Word, Excel, and general applications)
Ability to work weekends, holidays, and extended hours as needed
Willingness to travel locally between assigned work locations
Previous experience in the timeshare or vacation ownership industry preferred
Bilingual (English/Spanish or English/Portuguese) preferred
Ability to build rapport and communicate effectively with guests, team members, and
management
Strong analytical thinking and ability to resolve issues efficiently
Comfort with basic calculations related to reporting and financial reconciliation
Health Insurance
Vision Insurance
401K with Match
Life insurance and Accidental Death and Dismemberment (AD&D) insurance
Paid Time Off
Wellness Program (subject to provider availability)
Employee Assistance Program
Tuition Reimbursement Assistance
Employee Discounts (Tickets at Work, Perks at Work)