Welcome Center Front Desk Associate – Part-Time

Ocean Community YMCA; Westerly (RI); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Free individual YMCA membership

Access to retirement plan

Opportunities for growth and career发展

Supportive and inclusive team

Paid sick time

Paid training and CPR/First Aid

Job summary

Ocean Community YMCA is seeking a part-time Welcome Center Staff Member at the Westerly-Pawcatuck branch. You will be the first contact for members and guests, creating a welcoming, inclusive environment reflecting the YMCA values of caring, honesty, respect, and responsibility.

Responsibilities include greeting members, handling inquiries and check-ins, processing transactions, and supporting daily operations. CPR training provided if needed, with opportunities for growth within the YMCA.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience preferred.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (Microsoft Office and membership software experience is a plus).
• Reliable and punctual with strong attention to detail.
• Current CPR certification or willing to obtain (YMCA will train).

Responsibilities

• Greet members and guests with warmth and professionalism.
• Assist with membership inquiries, registrations, and check-ins.
• Answer phone calls and provide accurate information about YMCA programs and services.
• Handle cash and credit card transactions.
• Maintain a clean and organized Welcome Center area.
• Enforce YMCA policies in a respectful and consistent manner.
• Respond to member concerns or incidents, escalating issues when necessary.
• Support program and facility staff by communicating member needs and scheduling updates.

Job description

Ocean Community YMCA is seeking a part-time Welcome Center Staff Member at the Westerly-Pawcatuck branch. You will be the first contact for members and guests, creating a welcoming, inclusive environment reflecting the YMCA values of caring, honesty, respect, and responsibility.

Responsibilities include greeting members, handling inquiries and check-ins, processing transactions, and supporting daily operations. CPR training provided if needed, with opportunities for growth within the YMCA.