Weekend Wellness Guide: Customer Experience & Events

Sage + Sound; New York (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

Sage + Sound on the Upper East Side is seeking a Wellness Guide to welcome guests, educate on products, and provide an exceptional service experience. You will participate in daily meetings, assist with inventory, book appointments, and handle POS transactions.

The role involves supporting in-store events and daily operations, including light cleaning and stock organization. A weekend schedule is required, with hours on Saturday and Sunday.

Qualifications

• Must have availability on Saturday 12:30-9 PM and Sunday 8 AM-5 PM.
• Excellent customer service and ability to educate guests on products.

Responsibilities

• Participate in daily store meetings and product/online education.
• Welcome guests into the store and provide an exceptional customer service experience.
• Introduce guests to our products and services and make recommendations by following Sage + Sound Customer Service steps.
• Educate and inform guests of the benefits of using our products and services and provide demonstrations when necessary.
• Book service appointments and check guests in and out for service appointments and/or classes.
• Transact POS sales accurately and maintain reporting as necessary.
• Receive inventory shipments and keep stock neat and organized.
• Support the planning and execution of in-store special events.
• Participate in daily store operations and maintenance including light cleaning, trash, organizing stock, etc.
• Lead the store in the absence of a Lead/AGM/GM and in learning activities.

Skills

Customer service

POS handling

Inventory management

Retail sales

Communication

Tools

POS system

Stock room organization

Job description

Sage + Sound on the Upper East Side is seeking a Wellness Guide to welcome guests, educate on products, and provide an exceptional service experience. You will participate in daily meetings, assist with inventory, book appointments, and handle POS transactions.

The role involves supporting in-store events and daily operations, including light cleaning and stock organization. A weekend schedule is required, with hours on Saturday and Sunday.