Wellness Floor Lead: Guest Experience & Team Coaching

Sage + Sound; Greenwich (CT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits for full-time

Paid Sick leave

Employee discount on select products

Job summary

Sage + Sound, located in Greenwich, CT, seeks a Floor Manager to lead Wellness Guides and ensure exceptional guest experiences. You will collaborate with the AGM + GM to run floor operations, schedules, and client relations, driving service excellence.

You’ll guide the team with a proactive, hands-on leadership style, while maintaining open communication across departments to deliver memorable wellness experiences for guests and members.

Qualifications

• Leadership capabilities and the ability to guide a team.
• Strong customer service orientation with a can-do attitude.
• Team player who contributes to a fast-paced environment.
• Excellent verbal and written communication skills.
• Proven people management skills and accountability.

Responsibilities

• Set an example and lead Wellness Guides, upholding the mission.
• Bridge communication between floor team and managers.
• Maintain positive, collaborative morale across the space.
• Guide clients through treatment experiences and benefits.
• Assist practitioners to optimize client experiences.
• Oversee schedules for hourly and part-time staff.
• Help manage day-to-day flow in the space.
• Recommend services, retail, and classes to clients.
• Follow up with Wellness Guides for updates.
• Take on extra tasks to drive revenue and growth.

Skills

Leadership

Customer service

Team player

Communication

People management

Flexible schedule

Tools

Shopify

Job description

Sage + Sound, located in Greenwich, CT, seeks a Floor Manager to lead Wellness Guides and ensure exceptional guest experiences. You will collaborate with the AGM + GM to run floor operations, schedules, and client relations, driving service excellence.

You’ll guide the team with a proactive, hands-on leadership style, while maintaining open communication across departments to deliver memorable wellness experiences for guests and members.