Wellness Retail Assistant GM & Guest Experience

Sage + Sound; Greenwich (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits (for full-time)

Paid Sick leave

Generous Employee Discount

Job summary

Sage + Sound in Greenwich, CT seeks an experienced team lead to oversee daily operations, scheduling, and guest experience. You will drive sales, manage inventory, ensure store standards, and guide staff with a GM and cross-functional partners. Full-time on-site role with competitive pay and benefits.

Responsibilities include opening/closing, compliance with labor laws, training frontline team members, and delivering exceptional service while maintaining a welcoming, wellness-focused environment.

Qualifications

• 2+ years in a supervisory or team lead role in wellness, hospitality, or retail.
• Comfortable with scheduling, timecard management, and developing frontline team members
• Able to set, track, and motivate a team around individual and collective sales goals
• Genuinely passionate about delivering exceptional guest experiences and building loyalty
• Detail-oriented with experience managing inventory, store standards, and compliance
• A team player who works well alongside a GM and cross-functional partners like marketing and ops

Responsibilities

• Oversee opening and closing procedures, shift coverage, and day-to-day task execution
• Manage team scheduling, timecard accuracy, and compliance with labor laws
• Create monthly sales challenges to motivate and engage the team
• Develop realistic individual sales goals for each team member and monitor progress throughout the month
• Monitor inventory levels, manage supply orders, and ensure proper storage and usage
• Ensure the store is clean, organized, and consistently meets company standards for presentation and safety
• Ensure every client interaction reflects Sage + Sound's commitment to exceptional service
• Address customer feedback thoughtfully and contribute to a culture of warmth and genuine connection
• Enforce company policies, standard operating procedures, and safety regulations
• Model and reinforce a culture of accountability and consistency on the floor

Skills

Supervisory role

Scheduling

Sales goals

Customer experience

Inventory management

Team player

Job description

Sage + Sound in Greenwich, CT seeks an experienced team lead to oversee daily operations, scheduling, and guest experience. You will drive sales, manage inventory, ensure store standards, and guide staff with a GM and cross-functional partners. Full-time on-site role with competitive pay and benefits.

Responsibilities include opening/closing, compliance with labor laws, training frontline team members, and delivering exceptional service while maintaining a welcoming, wellness-focused environment.