Welcome Center Associate (Part-Time)

YMCA of Central Massachusetts; Fitchburg (MA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

YMCA facilities access

Employee Assistance Program

Sick Leave

Job summary

The YMCA of Central Massachusetts is seeking a friendly Welcome Center team member to provide exceptional member service and telephone reception at the Montachusett Community Branch in Fitchburg and Leominster Community Branch in Leominster. You will help create a positive environment for staff, volunteers, and members while supporting building security and financial transactions.

Ideal candidates have a high school diploma or 12 months of customer service experience and can multitask in a

Qualifications

• High school diploma or at least 12 months of customer service experience.
• Exceptional human relations and interpersonal skills with a strong commitment to service.
• Ability to successfully multi-task.
• Able to work at both Fitchburg & Leominster locations.

Responsibilities

• Deliver the highest level of member service and telephone reception.
• Support building security and handle computer-related financial transactions.

Skills

Interpersonal skills

Customer service

Conflict resolution

Multi-tasking

Education

High School Diploma

Job description

Are you reliable, enthusiastic, and personable? Do you like working with people with a focus of making their visit the most enjoyable possible? If so, the Montachusett Community Branch & Leominster Community Branch YMCA is looking for you to join our Welcome Center team.

The candidate must have excellent interpersonal/ human relations skills, including the ability to establish and maintain a positive work environment with staff, volunteers, and members and the ability to resolve conflict in a professional manner.

Under the supervision of the Membership and Wellness Directors, this position’s primary responsibility is for delivering the highest level of member service and telephone reception. The position is also responsible for building security and computer-related financial transactions.

The candidate must also enjoy working in a fast-paced environment while paying close attention to detail and must be dependable. This position works shifts at both the Montachusett Community Branch YMCA in Fitchburg and Leominster Community Branch YMCA in Leominster.

Qualifications

• A minimum of a high school diploma and/or 12 months of customer service experience
• Exceptional human relations and interpersonal skills and a strong commitment to service
• Ability to successfully multi-task
• Able to work both Fitchburg & Leominster locations

Job Type:

Part-Time

Schedule:

Shifts may vary- Please let us know your availability!

Pay:

$15.00/hour. Plus, access to YMCA facilities for all YMCA employees, Employee Assistance Program, and Sick Leave.

About Us

The Y: We’re for youth development, healthy living, and social responsibility.

OUR CULTURE:

We are a safe place for children, teens and vulnerable populations, and all staff, regardless of their role within the organization, are required to ensure the trust that families place in us is earned each and every day. Child protection is every employee’s job, and employees may not begin work until they are trained.

We are welcoming: we are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to strengthen our community, beginning with you.