Weekend Warrior - Front Desk / Member Services Representative

Crunch Fitness - Northeast Florida; Orange Park (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

A fitness organization located in Florida is seeking an enthusiastic individual for membership sales. The candidate must possess strong customer service skills and be available to work weekends. Responsibilities include greeting members, checking them in, and facilitating various services. A friendly demeanor and a great attitude are essential to create a welcoming atmosphere.

Qualifications

• Ability to work weekends including a combination of opening or closing shifts.
• Friendly and great attitude towards members and guests.
• Strong customer service skills are essential.
• Basic computer skills for check-in and payments.

Responsibilities

• Membership sales and greeting all members & guests.
• Check in all members and guests in accordance with procedures.
• Facilitate messages on club software at member check-in.
• Assist in maintaining a clean and organized work area.
• Sell retail products and facilitate payment of member services.
• Open and close duties.
• Assist with member requests and escalate to management.
• Opening and closing duties.

Skills

Customer service skills

Fluent in English

Proficient reading and writing

Computer skills

Friendliness

Great attitude

Reading & writing

Tools

Club software

Job description

Overview

Reports to: Manager

Requirements

• Ability to work Saturdays and/or Sundays are a MUST! Can be any combination of opening or closing weekend shift.
• Weekday shifts can be added in addition to the weekend coverage
• Fluent in English, Spanish a plus!
• Proficient reading and writing skills
• Computer Skills
• Friendliness
• Great attitude

Special Skills

• Strong customer service skills

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings and Training

• Monthly or Weekly Department Meetings
• Employee Training Meetings