Morning Opener - Member Services Representative

Crunch Fitness - Northeast Florida; Orange Park (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

A fitness company in Orange Park, Florida is hiring for a position that involves membership sales and excellent customer service skills. Responsibilities include greeting members, checking them in, and maintaining a welcoming atmosphere. Availability from 5 am to 10 am is required. The ideal candidate will be fluent in English and possess strong computer skills. Join a team that values professionalism and customer satisfaction.

Qualifications

• Availability 5 am - 10 am is essential for this role.

Responsibilities

• Membership Sales
• Greet all members & guests with a smile.
• Check in all members and guests.
• Facilitate messages at member check-in.
• Answer phones courteously.
• Communicate special events to members.
• Maintain a welcoming atmosphere.
• Facilitate member requests.
• Maintain professionalism at all times.
• Sell retail products.
• Schedule member services like tanning.
• Facilitate payment for services.
• Know club facilities and services.
• Maintain a clean work area.
• Assist in delegated projects.
• Follow policies in the Employee Handbook.
• Perform opening and closing duties.
• Attend department meetings.

Skills

Fluent in English

Proficient reading and writing skills

Strong customer service skills

Computer Skills

Job description

Requirements

• Fluent in English
• Proficient reading and writing skills
• Computer Skills
• Availability 5 am - 10 am
• Special Skills: Strong customer service skills

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties
• Meetings: Monthly or Weekly Department Meetings; Employee Training Meetings