Member Services Representative Overnight

Crunch Fitness - Fitness Growth Capital; Leesburg (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

Crunch Fitness - Fitness Growth Capital in Leesburg, VA is seeking a member services associate to support gym operations and member engagement. The role focuses on membership sales, check-in, and delivering a welcoming, professional environment during all interactions.

The successful candidate will excel in customer service, communicate events to members, and assist in various club tasks such as scheduling services and processing payments.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills required for daily operations.

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Skills

Fluent English

Proficient reading & writing

Computer skills

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings