Weekend Service Dispatcher & CSR

Mr. Rooter Plumbing; Fairfield (CA); On-site; USD 42,000 - 65,000; Part time

Job summary

Mr. Rooter Plumbing is seeking a dependable Weekend Dispatcher / Customer Service Representative to join our office team. You will be one of the first contact points for customers needing plumbing service and will help coordinate our service technicians throughout the day.

This role requires calm, clear communication, strong organization, and the ability to manage multiple calls and schedules. Weekend availability is essential, and prior dispatch or ServiceTitan experience is a plus.

Qualifications

• Experience in dispatch or service coordination.
• Experience in plumbing or home services is helpful.
• Willing to train the right person.

Responsibilities

• Answer incoming customer calls professionally.
• Gather accurate information about plumbing needs.
• Schedule service appointments and enter data accurately.
• Dispatch and coordinate service technicians.
• Communicate appointment expectations with customers.
• Monitor schedule and adjust as needed.
• Keep notes and customer information up to date in the system.
• Follow up on open items.

Skills

Customer service

Dispatch

Multitasking

Organized

Phone communication

Tools

ServiceTitan

Job description

Mr. Rooter Plumbing is seeking a dependable Weekend Dispatcher / Customer Service Representative to join our office team. You will be one of the first contact points for customers needing plumbing service and will help coordinate our service technicians throughout the day.

This role requires calm, clear communication, strong organization, and the ability to manage multiple calls and schedules. Weekend availability is essential, and prior dispatch or ServiceTitan experience is a plus.