Weekend Dispatcher & Route Specialist

R. Poust Heating & Air Conditioning; Sparta Township (NJ); On-site; USD 38,000 - 52,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Long-Term Disability

Paid Time Off

Job summary

R. Poust is seeking a Weekend Dispatcher to join the operations team.

The role focuses on coordinating technician scheduling, optimizing routes, and ensuring a seamless customer experience in a fast-paced service environment. The ideal candidate is highly organized, detail-oriented, and proficient with dispatching tools like ServiceTitan, with a strong ability to communicate across field teams and customers.

Qualifications

• Prior experience in dispatching, scheduling, or operations (Trades or home service industry preferred).
• Strong organizational skills with high attention to detail.
• Effective communication with technicians, customers, and leadership.
• Problem-solving skills under pressure.
• Experience with dispatching software (ServiceTitan or similar).
• Team-oriented mindset.

Responsibilities

• Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules: Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
• Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
• Forecast Workload: Plan and forecast service demand 2–3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Skills

Dispatching

Scheduling

Operations

ServiceTitan

Communication

Problem-Solving

Teamwork

Tools

ServiceTitan

Job description

R. Poust is seeking a Weekend Dispatcher to join the operations team.

The role focuses on coordinating technician scheduling, optimizing routes, and ensuring a seamless customer experience in a fast-paced service environment. The ideal candidate is highly organized, detail-oriented, and proficient with dispatching tools like ServiceTitan, with a strong ability to communicate across field teams and customers.