Registrar- Weekends

Lutheran Health Network; Fort Wayne (IN); On-site; USD 25,000 - 32,000; Full time

Job summary

The Registrar at Lutheran Health Network supports patient intake by accurately capturing demographic and insurance information through in-person and telephone interactions, scheduling procedures, and maintaining complete patient records while delivering outstanding customer service. Weekend shifts are required; Friday, Saturday, and Sunday from 5:00 PM to 5:30 AM.

The role focuses on insurance verification, authorizations, documentation, and coordination with physicians to ensure smooth

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers patients by obtaining demographic information.
• Verifies insurance eligibility and captures accurate health insurance details, securing authorizations and verifications.
• Collects and records patient financial responsibility estimates.
• Communicates operative reports to physician offices daily.
• Compiles registration documentation to ensure complete medical records.
• Collects co-pays or deductibles and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and resolves related questions.
• Documents consent forms when patient cannot sign and notes if a family member signs with nursing sign-off.

Skills

Insurance verification

EHR systems

Customer service

Demographic data collection

Education

Post-secondary education in medical office administration

Healthcare administration training

Tools

EHR software

Registration software

Job description

Hours for this role will be weekend shifts. Friday, Saturday and Sundays 5p-530a

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills And Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.