Weekend Healthcare Referral Specialist

Well Care Home Health of the Triad, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Well Care Health in the Carolinas is seeking an experienced Referral Intake Coordinator to manage referrals for multiple branches. You will review, verify, and process referrals with HIPAA compliance, coordinating with clinical and sales teams to ensure complete documentation.

The role requires collaboration, attention to detail, and the ability to handle urgent cases efficiently. The ideal candidate has healthcare experience, strong communication skills, and proficiency with referral portals,

Qualifications

• High school diploma or equivalent required; secondary education preferred.
• At least two years of computer experience, preferably in healthcare.
• Experience in customer service, physician relations, referral intake, portal management or medical insurance verification preferred.
• Must write, read, speak clearly; proficient with Microsoft Office and EMR tools.

Responsibilities

• Monitors referral portals and reviews referrals for the designated branch or region.
• Accepts, declines, or escalates referrals within 15 minutes using standardized criteria.
• Retrieves and validates SOC/ROC packets and related documentation.
• Completes referrals handoffs via Mosai platform and team channels.
• Tracks disposition, missing docs, escalations, and outstanding requirements.
• Supports home health and hospice referral coordination; identifies non-billable discharges.
• Maintains confidentiality and complies with HIPAA and Well Care policies.

Skills

Excellent communication

Customer service

Team collaboration

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Microsoft Teams

EMR systems

Referral portals

Job description

Well Care Health in the Carolinas is seeking an experienced Referral Intake Coordinator to manage referrals for multiple branches. You will review, verify, and process referrals with HIPAA compliance, coordinating with clinical and sales teams to ensure complete documentation.

The role requires collaboration, attention to detail, and the ability to handle urgent cases efficiently. The ideal candidate has healthcare experience, strong communication skills, and proficiency with referral portals,