Strategic Healthcare Referral Coordinator

Well Care Home Health, Inc.

Wilmington (DE)

On-site

USD 45,000 - 60,000

Full time

3 days ago

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Job summary

Well Care Health is seeking a Referral Intake Coordinator to monitor and manage referrals across designated branches. You will review referrals, validate patient and physician data, and coordinate handoffs through Mosai and team channels.

The role requires strong communication, quick decision- making, and adherence to HIPAA policies. Ideal candidates bring at least two years of computer experience in healthcare, familiarity with referral portals, and proficiency with Microsoft Office and EMR

Qualifications

High School Diploma or equivalent required.
Minimum two years of computer experience, preferably in healthcare.
Experience with referral intake, portal management, or medical insurance verification is preferred.
Must be able to read, write, speak clearly and use standard office equipment.

Responsibilities

Monitor referral portals and review referrals for branches/regions.
Apply criteria to accept, decline, or escalate referrals within 15 minutes.
Validate SOC and ROC referral packets and related documents.
Complete referral handoffs via Mosai platform and designated channels.
Track referral disposition and missing documentation to completion.
Support Home Health and Hospice referral coordination and potential non-billable discharges.
Maintain HIPAA compliance and Well Care policies.