Healthcare Referral Specialist — Fast-Paced & Precise

Well Care Home Health of the Triangle, Inc.; United States; On-site; USD 45,000 - 70,000; Full time

Job summary

Well Care Health is seeking a referrals coordinator to monitor portals, review referrals, and ensure timely processing within 15 minutes using standardized criteria.

You will collaborate with Account Executives, Clinical intake, and clinical managers to assemble complete referral packets, verify physician details, and maintain accurate documentation across Mosai and portal channels. Excellent attention to confidentiality and HIPAA compliance is required.

Qualifications

• High School Diploma or equivalent; secondary education preferred.
• Experience: at least two years in healthcare support, referral intake, or customer service.
• Proficient in Microsoft Office, Teams, EMR, referral portals, and healthcare tech.
• Strong communication, confidentiality, and HIPAA compliance.

Responsibilities

• Monitor referral portals and promptly review referrals for designated branches or regions.
• Apply standardized criteria to accept, decline, or elevate referrals within 15 minutes.
• Retrieve, review, and validate SOC and ROC referral packets with required documentation.
• Execute referral handoffs through Mosai platform and team channels per procedures.
• Track disposition, missing documents, escalations, and outstanding requirements to completion.
• Support Home Health and Hospice referral coordination and non-billable discharge identification.

Skills

Communication

Customer service

HIPAA compliance

MS Office / Teams

Education

High School Diploma or equivalent

Tools

MS Office

MS Teams

EMR systems

Referral portals

Job description

Well Care Health is seeking a referrals coordinator to monitor portals, review referrals, and ensure timely processing within 15 minutes using standardized criteria.

You will collaborate with Account Executives, Clinical intake, and clinical managers to assemble complete referral packets, verify physician details, and maintain accurate documentation across Mosai and portal channels. Excellent attention to confidentiality and HIPAA compliance is required.