Referral Coordination Specialist - Fast-Track Intake

Well Care Health; Wilmington (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

Well Care Health in Wilmington, Delaware seeks a Referral Coordinator to monitor and process incoming referrals, ensuring timely acceptance or escalation per policy. The role involves validating SOC/ROC packets, coordinating handoffs via Mosai, and maintaining accurate documentation while supporting Home Health and Hospice referrals.

The candidate should have at least two years of computer experience in healthcare, strong communication skills, and familiarity with referral portals and patient

Qualifications

• Two years of computer experience, preferably in healthcare.
• Prior experience in customer service, physician relations, referral intake, portal management, or medical insurance verification.
• Strong written and verbal communication skills and attention to detail.

Responsibilities

• Monitor referral portals and review referrals promptly.
• Apply clinical and operational criteria to accept or decline referrals within 15 minutes.
• Retrieve and validate SOC and ROC referral packets.
• Complete referral handoffs through Mosai platform and designated channels.
• Track disposition, missing documentation, escalations, and requirements.
• Support home health and hospice referral coordination as needed.
• Maintain HIPAA confidentiality and Well Care policies.

Skills

Communication skills

Customer service

Education

High School Diploma or equivalent

Secondary education preferred

Tools

Microsoft Office

Microsoft Teams

Electronic medical records

Referral portals

Job description

Well Care Health in Wilmington, Delaware seeks a Referral Coordinator to monitor and process incoming referrals, ensuring timely acceptance or escalation per policy. The role involves validating SOC/ROC packets, coordinating handoffs via Mosai, and maintaining accurate documentation while supporting Home Health and Hospice referrals.

The candidate should have at least two years of computer experience in healthcare, strong communication skills, and familiarity with referral portals and patient