Weekend Receptionist- every other weekend 9am-7pm

Merriam Gardens Healthcare & Rehab; Shawnee (KS); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

401K

Annual evaluations

Dental insurance

Disability insurance

Electronic documentation

Employee appreciation events

Health insurance

Life insurance

Modified Comp

Paid time off

Vision insurance

Job summary

Merriam Gardens Healthcare & Rehab is seeking a Receptionist to provide front-desk support, coordinate with departments, and ensure excellent resident service. You will greet residents, handle inquiries, and coordinate with dietary, nursing, and activities staff to maintain smooth operations.

The role requires strong communication skills, proficiency in Microsoft Office, and the ability to manage multiple tasks in a healthcare setting. On-site position in Merriam, KS with benefits included.

Qualifications

• High school Diploma required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Must possess effective communication skills with residents, families, staff and vendors.

Responsibilities

• Greet new residents and orient to facility services.
• Resolve resident questions and complaints; provide information to improve service.
• Serve as liaison between residents and other departments.
• Document customer satisfaction and report trends to QA committee.
• Coordinate discharge planning with resident, family, rehab, nursing and referrals.
• Arrange for resident service consults and maintain records.
• Answer phones and direct callers; take messages for staff.

Skills

Effective communication

Microsoft Office proficiency

Education

High school Diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Summary

The ideal Receptionist will have skills in auditing, compliance and excellent coordination between all departments.

THIS POSITION IS LOCATED IN MERRIAM, KS

Job Summary

The ideal Receptionist will have skills in auditing, compliance and excellent coordination between all departments.

Responsibilities

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;
• Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.
• Announces notifications over public address system.
• Updates resident directory including resident’s names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Passes out and collects employment applications.

Qualifications

• High school Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

Benefits

• 401K
• Annual evaluations
• Dental insurance
• Disability insurance
• Electronic documentation
• Employee appreciation events
• Health insurance
• Life insurance
• Modified Comp
• Paid time off
• Vision insurance