Receptionist

Serenity Spring Senior Living at Northwood; Jasper (IN); On-site; USD 18,000 - 22,000; Full time

Job summary

Serenity Spring Senior Living at Northwood is hiring a Front Desk Receptionist for the Jasper, IN facility. The role covers evenings and weekends, handling calls, greeting residents and families, and directing visitors to the correct destinations.

You will be responsible for maintaining a welcoming atmosphere, multi-tasking clerical tasks, and protecting resident confidentiality under HIPAA guidelines while supporting staff and residents daily.

Qualifications

• Must be available evening and weekend hours.
• Clerical/prior receptionist experience preferred.
• Long-term care experience is a plus.
• Scanning medical records and handling sensitive information.

Responsibilities

• Operate telephone, answer, screen, or forward calls; schedule appointments.
• Greet residents, families, and staff and direct visits appropriately.
• Provide excellent customer service with strong communication.
• Transferring calls and assisting residents as needed.
• Maintain warmth and calm atmosphere throughout the facility.
• Monitor entrance to ensure residents do not exit unattended.
• Maintain confidentiality of resident information per HIPAA guidelines.
• Assist with light clerical tasks and other duties as requested.

Skills

Customer service

Phone skills

Communication

Clerical

Long-term care

Tools

Word

Excel

Job description

Front Desk Receptionist

Our facility is seeking to hire a dynamic, energetic and exceptional full-time Receptionist for evenings and weekends for our long term care/skilled nursing facility. Must be professional and have the ability to network at all levels with strong drive and passion for success.

Responsibilities of the Receptionist:

• Operate telephone, answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Greet residents, families, and employees and determine nature and purpose of visit and direct or escort them to their destination
• Must be customer service oriented and demonstrate good communication and phone skills
• Transferring calls and assisting residents as needed
• handling issues with any residents, vendors and family members
• Communicate effectively with department staff to ensure maximum efficiency throughout the facility
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the facility
• Monitor entrance to ensure that confused residents do not exit the building unattended
• Update and maintain a list of resident funds availableMaintain theconfidentialityof all residents care information and funds following HIPAA guidelines
• Capability to multi-task and light clerical work and tasks
• Assist other personnel as requested

Qualifications of the Receptionist:

• Must be available evening and weekend hours
• Must have knowledge of office equipment, Computer experience a plus Word, Excel
• Clerical/ prior receptionist experience preferred
• Long-term care experience is a plus
• Scanning medical records