Weekend PRN Intake Specialist

Concierge Home Care; Jacksonville (FL); Remote; USD 25,000 - 28,000; Part time

Benefits offered by this job

Remote position

Structured onboarding

Opportunities for advancement

Job summary

Concierge Home Care in Florida is seeking an Intake Specialist to help patients access home health services. You will process referrals, verify patient and insurance details, and coordinate with hospitals, providers, and the Intake team to ensure a smooth transition into care.

The role is remote with weekend hours (Saturday and Sunday, 8:30 AM–5:00 PM) and requires Florida residency. Compensation is $18–$20 per hour with onboarding and growth opportunities within intake and operations.

Qualifications

• Minimum 1 year of experience in medical intake or healthcare administration
• Experience navigating EMR systems
• Experience with insurance verification and eligibility
• Strong attention to detail and accuracy
• Ability to manage a high volume of information while maintaining accuracy
• Florida residency required
• Ability to maintain a quiet, professional, HIPAA-compliant home workspace

Responsibilities

• Receive and process incoming patient referrals from hospitals, providers, and other referral sources
• Verify patient demographics, insurance, and clinical information
• Enter data accurately into the EMR and perform insurance eligibility checks
• Navigate hospital referral portals and communicate with case managers/discharge planners as needed
• Coordinate with internal teams to support timely referral processing and documentation
• Maintain patient information in compliance with HIPAA and company policies
• Communicate professionally with referral sources, providers, patients, Sales, and Operations

Skills

Attention to detail

Organizational skills

Verbal communication

Customer service

Tools

EMR systems

Aiden

naviHealth

CarePort

Mayo Clinic portals

Job description

Concierge Home Care | Remote – Florida Residents

$18–$20/hour based on experience | EVERY Saturday & Sunday | 8:30 AM–5:00 PM

Build a Career Where Your Work Helps Patients Access Care

At Concierge Home Care, we believe in the power of home health care to change lives—for patients and team members alike. Our mission, “Caring for people who care for people,” drives everything we do.

As an Intake Specialist, you will play an important role in helping patients access home health services. You will process incoming referrals, verify patient and insurance information, obtain required documentation, and collaborate with hospitals, providers, referral sources, Sales, and Operations to help ensure a smooth transition into care.

Why Team Members Choose Concierge Home Care

Flexibility & Work Environment

• Remote position
• Must live within 30 minutes of a Concierge Home Care branch location
• Saturday & Sunday | 8:30 AM–5:00 PM
• Collaborative team environment with strong operational support
• Meaningful work that directly supports patient access to care

Compensation & Growth

• $18–$20 per hour, based on experience
• Structured onboarding and training
• Opportunities for advancement within Intake and Operations
• Supportive leadership and collaborative team environment

Your Role as an Intake Specialist

The Intake Specialist serves as one of the first steps in the patient care process. You will be responsible for accurately processing referrals and ensuring the Intake team has the information and documentation needed to determine whether a patient can be accepted for home health services.

Responsibilities Include

Referral Processing

• Receive and process incoming patient referrals from hospitals, providers, and other referral sources
• Review referrals for completeness and accuracy
• Ensure required orders and supporting documentation have been received
• Follow up with referral sources to obtain missing information

Patient & Insurance Information

• Enter and maintain accurate patient demographics, insurance, and clinical information within the EMR
• Complete insurance eligibility and benefit verification
• Review and reconcile insurance changes on a routine basis
• Maintain accurate and organized referral records

Hospital & Referral Portal Navigation

• Navigate electronic referral portals and healthcare systems
• Process referrals through hospital and provider platforms
• Communicate with hospital case managers and discharge planners when additional information is needed
• Monitor incoming referrals and prioritize tasks based on urgency
• Communicate professionally with referral sources, providers, patients, Sales, and Operations
• Work closely with internal teams to support timely referral processing
• Help resolve documentation or information discrepancies

Communication & Collaboration

• Communicate professionally with referral sources, providers, patients, Sales, and Operations
• Work closely with internal teams to support timely referral processing
• Help resolve documentation or information discrepancies

Compliance & Confidentiality

• Maintain patient information in accordance with HIPAA and company policies
• Handle confidential medical and insurance information with accuracy and discretion
• Ensure documentation is complete, organized, and properly maintained

Technology You May Work With

Our Intake team works with multiple electronic systems and referral platforms. Experience with any of the following is helpful:

• EMR platforms
• Aiden
• naviHealth
• CarePort
• Mayo Clinic referral portals
• Insurance verification and eligibility portals
• Other hospital and healthcare referral systems

Experience with multiple systems is preferred, but we provide training on our internal processes and platforms.

Qualifications

Required

• At least 1 year of recent experience in medical intake, referral processing, healthcare administration, or a similar healthcare environment
• Experience navigating EMR systems
• Experience with medical referrals and documentation
• Experience with insurance verification and eligibility
• Strong attention to detail and accuracy
• Ability to manage a high volume of information while maintaining accuracy
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Strong customer service skills
• Ability to prioritize work based on urgency and patient needs
• Florida residency required
• Ability to maintain a quiet, professional, HIPAA-compliant home workspace
• Reliable internet connection and ability to work independently in a remote environment

Preferred

• Experience working with hospital referral portals such as Aiden, naviHealth, CarePort, Mayo, or similar platforms
• Experience working in a home health or healthcare Intake department
• Experience with multiple EMR platforms
• Clinical or healthcare background such as Medical Assistant, CNA, or similar
• Experience working in a high-volume healthcare environment

Join a Team That Cares

At Concierge Home Care, we are committed to Caring for people who care for people. Our team is built around Integrity, Caring, Quality, Service, Innovation, and Teamwork.

If you are organized, detail-oriented, dependable, and enjoy being part of a team that makes a difference in patients' lives, we would love to meet you.

Your application for employment may require successful completion of an AHCA Level 2 background screening. For more information regarding Care Provider Background Screenings conducted by the Clearinghouse, please visit: Florida Care Provider Background Screening Clearinghouse