Weekend Patient Experience Specialist

Shields Health Solutions; Framingham (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Solutions is seeking a Patient Care Representative to support the care team by delivering exceptional customer service with professionalism, efficiency, and accuracy. Saturday & Sunday: 7:30am-6pm.

The role involves greeting patients, collecting copays/coinsurance, assisting iPad check-in, and coordinating with care teams to ensure smooth patient flow, while upholding HIPAA and confidentiality.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Responsibilities

• Greet patients, collect necessary copay/deductible/co-insurance and explain the consent form to be completed.
• Assist patients with iPad check in process, ability to troubleshoot and provide feedback.
• Ability to recognize and utilize when language services are needed.
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues.
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template.
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain co pay/petty cash accuracy and make daily bank deposits.
• Assist with on-boarding and training of new employees
• Performs other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Workflow in collaboration with multi-departments to ensure efficiencies

Skills

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Instruction following

Education

High School Diploma

Job description

Shields Health Solutions is seeking a Patient Care Representative to support the care team by delivering exceptional customer service with professionalism, efficiency, and accuracy. Saturday & Sunday: 7:30am-6pm.

The role involves greeting patients, collecting copays/coinsurance, assisting iPad check-in, and coordinating with care teams to ensure smooth patient flow, while upholding HIPAA and confidentiality.