Weekend Patient Access Financial Specialist

HealthPartners; Northern (KY); Hybrid; USD 32,000 - 48,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401k with match

Disability insurance

Tuition reimbursement

Onsite clinic

Onsite fitness center

Job summary

HealthPartners in Saint Paul, MN, seeks a Patient Access Financial Specialist to be the Emergency Department's first contact for patient registration and to educate patients about payment options. The role interfaces with patients, care teams, and third-party payers to ensure accurate registration and timely information flow.

The position is 0.4 FTE with a weekend day shift, offering benefits and opportunities in financial counseling within the ED and inpatient units.

Qualifications

• High school diploma or equivalent is required.
• One year of customer service experience.
• Previous computer and software experience.

Responsibilities

• Serve as ED's first point of contact for patient registration.
• Interview patients to obtain the information necessary to register properly.
• Educate patients regarding payment options and programs such as Minnesotta Medical Assistance, MinnesotaCare, and MNsure.
• Flex between the ED and inpatient units to assist with registrations and financial counseling.

Skills

Customer service

Computer skills

Education

High school diploma or equivalent

Tools

Epic

Job description

The Patient Access Financial Specialist position is the Emergency Department's first point of contact for patient registration. This position interfaces with patients, care team members, guests, law enforcement personnel, paramedical personnel, and third-party payers to ensure accurate and timely registration of patients who enter the Emergency Department (ED). This position manages a high percentage of unexpected and challenging patient cares using problem solving, conflict management, and respectful interactions.

The Patient Access Financial Specialist interviews patients in ED triage or at the bedside upon admission to obtain the information necessary to register the patient properly. This position also educates patients regarding payment options using guidelines and application procedures for programs such as Minnesota Medical Assistance, Minnesota Care, and MNsure. This role may flex between the ED and the inpatient units to assist with registrations and financial counseling.

Work Schedule:

• Weekend days, 7:00 a.m.-3:30 p.m.

Required Qualifications:

• High school diploma or equivalent.
• One year of customer service experience.
• Previous computer and software experience.

Preferred Qualifications:

• Post-high school degree or certificate.
• Healthcare customer service experience.
• Healthcare registration experience including insurance knowledge, healthcare revenue cycle, or electronic medical record experience (e.g., Epic).

Additional Information:

This is a 0.4 FTE (32 hours per pay period) day shift weekend position, working in Saint Paul, MN. The full salary range for this position is $23.18-$34.77 per hour, based on experience and internal equity, plus shift differentials.This position is non-exempt under the Fair Labor Standards Act, and is eligible for benefits. Our benefits include medical and dental insurance (which begin on the first day of the month following start), 401k with match, disability insurance, fertility benefits, tuition reimbursement, educational reimbursement toward continuing education, and we are a qualified non-profit employer under the federal Public Service Loan Forgiveness program. We offer an onsite employee fitness center and an onsite employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency.Regions is also proud to be a Beyond the Yellow Ribbon Company.