Patient Access Representative

Essentia Health; Detroit Lakes (MN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan with employer contribution

Tuition reimbursement

Flexible scheduling

Job summary

Essentia Health is seeking a Registration Clerk for the St Marys - Detroit Lakes Clinic. The role involves greeting customers, obtaining demographic and financial information, and coordinating patient check-in and scheduling.

Expect 8‑hour shifts with a rotating schedule, including every-other weekend in the Emergency Department rotation. Shift times vary from early morning to late morning, with lunch durations depending on start time.

Qualifications

• Interviews patients to obtain demographic details, financial information, and basic health data to ensure proper care.
• Obtains copies of insurance cards and updates patient information in the medical record as needed.
• Performs point-of-service data collection, including identifying and collecting co-payments and down payments.

Responsibilities

• Maintains work queues as directed by supervisor.
• Interacts with patients and staff to provide high-quality customer service.
• Answers incoming calls, schedules appointments, and directs to clinical team as needed.
• Sanitizes registration equipment between uses and restocks supplies.
• Performs other clerical duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Data collection

Cash handling

Education

Patient Access Certification

Job description

Job Description

This position will typically work 8 hour shifts and will have a rotating schedule including the Emergency Department weekend rotation which is every other weekend. The shift start times currently vary anywhere from 5:45a- 10:30a.

Building Location

St Marys - Detroit Lakes Clinic

Department

1006160 REGISTRATION - EH SS

Job Description

This position will typically work 8 hour shifts and will have a rotating schedule including the Emergency Department weekend rotation which is every other weekend. The shift start times currently vary anywhere from 5:45a- 10:30a. *if you start at 10:30a, you will have an hour for lunch, and all other start times will have a 30 minute lunch* This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Fte

0.7

Shift Rotation

Day/Eve Rotation (United States of America)

Holidays

No

Compensation Range

$17.63 - $26.45

Employee Benefits at Essentia Health

At Essentia Health, we’re committed to supporting your well‑being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].