Registration Specialist Senior

Hennepin County Medical Center; Minneapolis (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Tuition reimbursement

Job summary

Hennepin County Medical Center is seeking a Registration Specialist Senior in Minneapolis. This role involves crucial tasks like completing patient account set-up and providing revenue cycle services. Ideal candidates will have a minimum of 2 years experience in healthcare registration or related fields, alongside strong communication skills.

The position offers competitive pay and a comprehensive benefits package, promoting a supportive work environment that values diversity and inclusion.

Qualifications

• 2 or more years clerical experience in health care revenue cycle operations, collections, admissions, registration, etc.
• Ability to work independently with minimal supervision.
• Demonstrated organizational skills and the ability to prioritize tasks.

Responsibilities

• Gathers information from patients and verifies demographic information.
• Completes patient registrations and accounts set-up.
• Explains policies and requirements regarding patient financial care services.

Skills

Clerical experience in health care

Bi-lingual communication

Organizational skills

Proficient with Microsoft Office

Communication skills

Education

Approved equivalent combination of education and experience

Tools

Electronic health record software (EPIC preferred)

Job description

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center, and an acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473‑bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieving optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS

• Department: Admitting and Registration
• FTE: 0.70 (56 hours per pay period)
• Work Hours: 3:30 PM - 12:00 AM
• Shift(s): Evenings/Every Other Weekend
• Shift Length: 8 hours
• Location: In-Person

Purpose of this position

Registration Specialist Senior provides revenue cycle services and assumes responsibility for successful completion of patient account set‑up under the general supervision of the Registration Management team. The individual in this role coordinates critical departmental duties including but not limited to gathering critical patient information, point‑of‑service collections, customer service, and inpatient registration, and completing admission and discharge compliance forms.

Responsibilities

• Gathers or confirms information from patients, guardians, clients/family members, HHS clinical areas, third party payers, etc., both in-person, by telephone, and via websites to register patients, gather or update information, complete appropriate compliance forms (State and Federal), determine benefits and eligibility, determine financial responsibility, and identify sources of payment for services such as co‑pay collections.
• Requests, inputs, verifies, and modifies patient’s demographic information, including collection of information to enable health disparity reduction and meet Meaningful Use requirements; verifies payor information using appropriate online resources, including real‑time eligibility resources and payor websites.
• Conducts accurate patient arrival in ED triage by prioritizing acuity by understanding chief complaints, in accordance with the EMTALA act.
• Completes registration functions via bedside registration in high volume locations such as the ED, APS, inpatient units, outpatient labs, and other areas as determined.
• Utilizes various databases and specialized computer software for coverage and eligibility verifications, determines patients’ out‑of‑pocket financial responsibility and identifies sources of payment for service.
• Partners with colleagues in Emergency Department/Acute Psychiatric Services and other critical care areas to quickly establish accurate identity of patients to ensure optimal patient flow.
• Explains, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies.
• Plays a critical role in revenue cycle and reimbursement by ensuring accurate and eligible payer information, along with financial responsibility, prior to claims processing.
• Makes appropriate referrals (e.g., Patient Financial Counselors, Billing) based on individual patients’ situation and needs, such as uninsured or underinsured status.
• Provides excellent customer service and timely response to questions and issues, exhibits de‑escalation skills when working with patients in high‑stress situations, and ensures patient and employee safety by completing organization safety events.
• Complies with all state and federal laws and regulations related to patient privacy and confidentiality, such as HIPAA.
• Works daily assigned work queues for all compliance related admission and discharge forms (IMM, MOON, SON), billing account and claim edit WQs, and AMRTC workflows.
• Assists with mentoring and onboarding of new staff, as directed by Team Coordinator.
• Rounds to collect outstanding co‑pays and compliance forms.
• All job functions at discretion of management team.

Qualifications

Minimum Qualifications:

• 2 or more years clerical experience in health care revenue cycle operations, collections, admissions, registration, etc.
• Bi‑lingual strongly preferred, required in some positions.
• An approved equivalent combination of education and experience.

Preferred Qualifications:

• Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work independently with minimal supervision, within a team setting, and be supportive of team members.
• Proficient with Microsoft Office.
• Ability to analyze issues and make judgments about appropriate steps toward solutions.

Knowledge, Skills, and Abilities

• Knowledge of registration process.
• Increased knowledge of insurance coverages and payer policies.
• Increased knowledge of Medicare billing requirements for admission, continued stay, and discharge.
• Ability to communicate with patients and families under sometimes stressful circumstances.
• Strong in‑person and telephone communication skills.
• Experience with electronic health record or similar software program; EPIC preferred.
• Knowledge of payor programs.
• Knowledge of applicable federal and state regulations.
• Detail oriented; critical thinking skills.

Total Rewards Package

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical, Dental, Vision, Life, Short and Long‑term Term Disability Insurance, Retirement Funds, Paid Time Off, and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.