Weekend Patient Access Financial Specialist

RiseMe; Saint Paul (MN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k with match

Disability insurance

Tuition reimbursement

Educational reimbursement

Onsite employee clinic

Job summary

HealthPartners in Saint Paul, MN seeks a Patient Access Financial Specialist to be the Emergency Department's first contact for patient registration. You will interview patients, verify information, assist with insurance details, and educate on payment options and programs like MNsure.

Occasional staffing in ED and inpatient units to support registrations and financial counseling. This 0.4 FTE weekend day shift role offers competitive benefits and the chance to contribute to patient access and

Qualifications

• High school diploma or equivalent.
• One year of customer service experience.
• Previous computer and software experience.

Responsibilities

• Interview patients in ED triage or at bedside to obtain registration information.
• Educate patients regarding payment options and programs (e.g., MNsure).
• Assist with registrations and financial counseling across ED and inpatient units.

Skills

Customer service

Registration

Insurance knowledge

EMR (Epic)

Communication

Education

High school diploma

Tools

Epic EMR

Microsoft Office

Billing systems

Job description

The Patient Access Financial Specialist position is the Emergency Department's first point of contact for patient registration. This position interfaces with patients, care team members, guests, law enforcement personnel, paramedical personnel, and third-party payers to ensure accurate and timely registration of patients who enter the Emergency Department (ED). This position manages a high percentage of unexpected and challenging patient cares using problem solving, conflict management, and respectful interactions.

The Patient Access Financial Specialist interviews patients in ED triage or at the bedside upon admission to obtain the information necessary to register the patient properly. This position also educates patients regarding payment options using guidelines and application procedures for programs such as Minnesota Medical Assistance, Minnesota Care, and MNsure. This role may flex between the ED and the inpatient units to assist with registrations and financial counseling.

Work Schedule

• Weekend days, 7:00 a.m.-3:30 p.m.

Required Qualifications

• High school diploma or equivalent.

• One year of customer service experience.

• Previous computer and software experience.

Preferred Qualifications

• Post-high school degree or certificate.

• Healthcare customer service experience.

• Healthcare registration experience including insurance knowledge, healthcare revenue cycle, or electronic medical record experience (e.g., Epic).

Additional Information

This is a 0.4 FTE (32 hours per pay period) day shift weekend position, working in Saint Paul, MN. The full salary range for this position is $23.18-$34.77 per hour, based on experience and internal equity, plus shift differentials. This position is non-exempt under the Fair Labor Standards Act, and is eligible for benefits. Our benefits include medical and dental insurance (which begin on the first day of the month following start), 401k with match, disability insurance, fertility benefits, tuition reimbursement, educational reimbursement toward continuing education, and we are a qualified non-profit employer under the federal Public Service Loan Forgiveness program. We offer an onsite employee fitness center and an onsite employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions is also proud to be a Beyond the Yellow Ribbon Company.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.