Weekend & Overnight Patient Transport Dispatcher

TEKsystems; Washington (District of Columbia); On-site; USD 26,000 - 29,000; Full time

Job summary

TEKsystems is seeking a reliable Patient Transport Dispatcher to support hospital operations during weekend and overnight shifts. This role coordinates transportation requests, dispatches personnel, and serves as a communication hub between departments to ensure timely patient services and efficient facility operations.

Working in a small office with 2-3 associates, the dispatcher will answer high-volume calls, prioritize requests, dispatch staff for Patient Transport, EVS, and Materials

Qualifications

• Strong customer service and communication skills.
• Comfortable handling high-volume phone calls in a fast-paced environment.
• Basic computer proficiency and data entry experience.
• Ability to multitask and prioritize competing requests.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating with a small team.

Responsibilities

• Provide exceptional customer service by giving callers prompt, courteous, and attentive support.
• Receive and manage high-volume phone calls from hospital departments.
• Dispatch patient transport, Environmental Services (EVS), and Materials Management personnel based on operational needs.
• Understand and apply dispatcher logic to properly prioritize and route requests.
• Serve as a liaison between Patient Transport and other hospital departments.
• Monitor, assign, collect, and maintain daily sign-in and sign-out procedures.
• Maintain accurate data entry and documentation related to requests and dispatch activities.
• Follow established infection control, safety, and patient transport protocols.
• Communicate clearly and professionally with staff across multiple departments.
• Utilize computer systems and phone systems to coordinate daily operations efficiently.

Skills

Customer service

Communication

High-volume calls

Data entry

Multitask

Attention to detail

Independent work

Job description

TEKsystems is seeking a reliable Patient Transport Dispatcher to support hospital operations during weekend and overnight shifts. This role coordinates transportation requests, dispatches personnel, and serves as a communication hub between departments to ensure timely patient services and efficient facility operations.

Working in a small office with 2-3 associates, the dispatcher will answer high-volume calls, prioritize requests, dispatch staff for Patient Transport, EVS, and Materials